'pri show spans ' command shows 2 pris down

Version:
Asterisk 1.6.0.26-FONCORE-r78, Copyright © 1999 - 2010 Digium, Inc. and others.

Situation:
3 PRI’s each with D channel (and all on one trunk group) connected to Digium card on Dell server running Trixbox. All 3 show green lights and signal tested good with carrier. I have a feeling based on the command output below, that only one PRI is being used.

Can someone give me some insight on how I may solve this issue if there is indeed a problem? The command output of several troubleshooting commands and some relevant configuration is below. I have spent some time searching for these answers, but if out there, I have not been able to come up with the right search terms to find the answers.

Command Output:

[email protected] asterisk# asterisk -rx 'pri show spans’
PRI span 1/0: Provisioned, Up, Active
PRI span 2/0: Provisioned, Down, Active
PRI span 3/0: Provisioned, Down, Active
[email protected] asterisk#

[email protected] asterisk# asterisk -rx ‘core show channels’ | awk ‘{print $1}’ | grep DAHDI
DAHDI/22-1
DAHDI/3-1
DAHDI/23-1
DAHDI/21-1
DAHDI/5-1
DAHDI/6-1
DAHDI/2-1
DAHDI/1-1

[email protected] asterisk# asterisk -rx 'dahdi show channels’
This shows 71 channels in service (Didn’t want to bother pasting it all in here)

Configuration:

[email protected] asterisk# cat /etc/dahdi/system.conf

Autogenerated by /usr/sbin/dahdi_genconf on Thu Nov 15 16:58:19 2012

If you edit this file and execute /usr/sbin/dahdi_genconf again,

your manual changes will be LOST.

Dahdi Configuration File

This file is parsed by the Dahdi Configurator, dahdi_cfg

Span 1: TE4/0/1 “T4XXP (PCI) Card 0 Span 1” (MASTER) B8ZS/ESF

span=1,1,0,esf,b8zs

termtype: te

bchan=1-23
dchan=24
echocanceller=mg2,1-23

Span 2: TE4/0/2 “T4XXP (PCI) Card 0 Span 2” B8ZS/ESF

span=2,2,0,esf,b8zs

termtype: te

bchan=25-47
dchan=48
echocanceller=mg2,25-47

Span 3: TE4/0/3 “T4XXP (PCI) Card 0 Span 3” B8ZS/ESF

span=3,3,0,esf,b8zs

termtype: te

bchan=49-71
dchan=72
echocanceller=mg2,49-71

Span 4: TE4/0/4 “T4XXP (PCI) Card 0 Span 4”

span=4,4,0,esf,b8zs

termtype: te

bchan=73-95
dchan=96
echocanceller=mg2,73-95

Global data

loadzone = us
defaultzone = us
[email protected] asterisk#

[email protected] asterisk# cat /etc/asterisk/dahdi-channels.conf
; Autogenerated by /usr/sbin/dahdi_genconf on Thu Nov 15 16:58:19 2012
; If you edit this file and execute /usr/sbin/dahdi_genconf again,
; your manual changes will be LOST.
; Dahdi Channels Configurations (chan_dahdi.conf)
;
; This is not intended to be a complete chan_dahdi.conf. Rather, it is intended
; to be #include-d by /etc/chan_dahdi.conf that will include the global settings
;

; Span 1: TE4/0/1 “T4XXP (PCI) Card 0 Span 1” (MASTER) B8ZS/ESF
group=0,11
context=from-pstn
switchtype = national
signalling = pri_cpe
pridialplan=unknown
channel => 1-23
context = default
group = 63

; Span 2: TE4/0/2 “T4XXP (PCI) Card 0 Span 2” B8ZS/ESF
group=0,12
context=from-pstn
switchtype = national
signalling = pri_cpe
pridialplan=unknown
channel => 25-47
context = default
group = 63

; Span 3: TE4/0/3 “T4XXP (PCI) Card 0 Span 3” B8ZS/ESF
group=0,13
context=from-pstn
switchtype = national
signalling = pri_cpe
pridialplan=unknown
channel => 49-71
context = default
group = 63

; Span 4: TE4/0/4 “T4XXP (PCI) Card 0 Span 4”
;group=0,14
;context=from-pstn
;switchtype = national
;signalling = pri_cpe
;channel => 73-95
;context = default
;group = 63

[email protected] asterisk#

The channels are provisioned so they will show up. Only 23 should be in service since only 1 span is up.

As far as assistance, could be anything, maybe a bad card.

This is FreePBX support so we can’t help with a trixbox. If you are unaware Fonality formally abandoned that project.

The FreePBX team provided a script to update trixbox’s to current FreePBX distro.

I suggest you look at planning an upgrade so you can access the latest software and support.

Thanks Skyking. I noticed that Fonality abandoned support for the product after posting this, but I figured that since I was referring to the Asterisk based portion of the system, I might get an answer.

I am going to plan an upgrade to FreePBX on this system when I can get it planned and get the script tested.

I basically just wanted to know if the output of ‘pri show spans’ should show that all three of them were up if indeed they were working as intended and from what it sounds like you are saying, they should.

Since this is a FreePBX forum and Trixbox is deprecated though, I agree that the best plan is to migrate.

I do appreciate the assistance and advice. Thank you very much!