Post Call Evaluation

[faisalkhan]

HI All,

I am able to setup a Post Call Evaluation Survey for our IVR calls.

I have edited the email response

[macro-survey]
exten => s,1,answer()

;this asks the first question (based on your recording) and stores them in variable

exten => s,n(question1),Read(answer1,/var/lib/asterisk/sounds/custom/question1,1,1,2)
exten => s,n,GotoIf($[ ${answer1} < 4 ]?finish:question1)

;this asks the first question (based on your recording) and stores them in variable

;this line puts the two answers together and separates them with a | symbol.
exten => s,n(finish),set(answer=${answer1})

;this saves the answers into the CDR field of “userfield”
exten => s,n,Set(CDR(userfield)=${answer})

exten => s,n,system(mail -s “Post Call Evaluation Survey” [email protected] <<< ‘\n\tHi Team,\n\tYou have a Post Call Evaluation Response from the Client ${CALLERID(name)}.\n\tPlease Find Details Below:\n\tCall-ID-Name - ${CALLERID(name)}\n\tCall-ID-Number - ${CALLERID(number)}\n\tAnswering Peer - ${BRIDGEPEER}\n\tCall-Rec - ${UNIQUEID}\n\tResponses: ${answer}\n\n\tThanks,\n\tRegards,\n\tVoIP Team’)

;

;play a thankyou message. you can just remove this line for anyone who doesn’t want the thankyou.
exten => s,n,playback(/var/lib/asterisk/sounds/custom/thankyouforyourtime)

exten => s,n,hangup()

I am getting the file recording information but I want to attach that call recording as well.
Can anyone help me with this how can i get the call recording attached to that email

[faisalkhan]

Does no body want’s to show up ?

Need little help

[comtech]

[SOLVED] How To Email Call Recordings Post Call Recording Script

I updated the code and output above. I ran into an issue using $FROMEXTEN in the post call recording script it wouldn’t detect the call recording based off if the call direction was external. So with a little thinking i decided to try and use the $FILENAME and parse that filename for a 4 digit length(which my extensions) are if yours are different then 4 change that value above. This works better it detects call recording internal-internal, internal-external, and external-internal. My only t…

[SOLVED] How To Email Call Recordings Post Call Recording Script

turns out it only happens with on demand recording (*1) if whole session is recorded it transfers parameters to .sh fine it is clear in logs [2016-09-30 00:59:20] VERBOSE[2265] app_mixmonitor.c: Executing [/var/lib/asterisk/bin/emailrecording.sh] [2016-09-30 00:50:50] VERBOSE[27016][C-00000017] app_mixmonitor.c: Executing [/var/lib/asterisk/bin/emailrecording.sh 20160930-005041 007 internal-008-007-20160930-005041-1475211041.43 1475211041.43 008] might be a bug can someone check if on dema…

[faisalkhan]

hi comtech,

thanks for the response. I’ll check that out and share the status.

I am sending the email after the survey in the below format but need to change few information.

Current Email Format:

Response: 1 =Excellent
2 =Good
3 =Bad

Subject: Post Call Evaluation Survey

Hi Team,
	You have a Post Call Evaluation Response from the Client Queue Label-Client Number or Name.
	Please Find Details Below:
	Call-ID-Name - Queue Label-CallerID of the Caller
	Call-ID-Number - CallerID Number of the Caller
	Answering Peer - Local/831@from-queue-0000bf0b;1
	Call-Rec - 1599666835.148874
	Responses: 3

I need to modify the email response in this format. can anyone help. I am having trouble in separating the peer name and Extension from this output info

Answering Peer - Local/831@from-queue-0000bf0b;1

and need to change the Response value to appear as Excellent good or Bad in readable form.

Below you can find the format required:

email subject: Post Call Evaluation Survey - Answering Agent Name - Quality: Good

    Notification body can be :

    Hi Team,

    You have received a Post Call Evaluation Response from Client Name or CallerID.
    Call-ID-Number - 1000
    Answering Agent - Answering Agent Name (Ext.No)
    Call-Rec - 1599152757.60891
    Quality: Good

[comtech]

use gotoif in the dialplan.

If the read variable =1 go to set ${RESPONSE} = Excellent otherwise
If the read variable =2 go to set ${RESPONSE} = Good otherwise
If the read variable =3 go to set ${RESPONSE} = Bad otherwise
set ${RESPONSE} = NA

Asterisk cmd GotoIf - VoIP-Info

https://wiki.asterisk.org/wiki/display/AST/Goto+Application+and+Priority+Labels

[faisalkhan]

ok let me try that out.

how to separate answering agent name from local channel output

[comtech]

Lots of ways. I personally would set a channel variable using Shell with bash commands to run the asterisk command and trim the result.

https://wiki.asterisk.org/wiki/display/AST/Function_SHELL

[faisalkhan]

if you can write the code I will be thankful as I don’t know shell much.

[comtech]

That is not possible. Someone else might, otherwise, here is some reading material to get you started.

Asterisk CLI - VoIP-Info

cut command in Linux with examples - GeeksforGeeks

[faisalkhan]

I want to make this code like

greater than 0 and less than 4, how can I write that.
;exten => s,n,GotoIf($[ ${answer2} < 4 ]?finish:question1)

[lgaetz (Lorne Gaetz)]

You can separate conditions between the square brackets with || for ‘or’ and & for ‘and’. So something like:

exten => s,n,GotoIf($[${answer2}>4 & ${answer2}<4]?finish:question1)

[faisalkhan]

That works like a charm. thanks.

[faisalkhan]

@faisalkhan

Local/831@from-queue-0000bf0b;1

how can I get answering peer extension in output:

I used this variable ${BRIDGEPEER} but get the below response. I just need 831 or extension name which answered the call.

Local/831@from-queue-0000bf0b;1

[lgaetz (Lorne Gaetz)]

If you’re looking for the extension number of the agent that answered a queue call, it should be in the variable ${QAGENT}

[faisalkhan]

hi Igaetz,

thanks for your response. but ${QAGENT} is not giving and value .