Hi guys, here we use Polycons phone to make and receive our calls.
Friday the microphone of one of those stopped working on calls, if I test the hardware it records and reproduces my voice. But when I call someone they can’t hear me, but I can hear them.
I don’t know if this is some kind of configuration, or if the phone is dead.
Can you help me?
The model of the phone is a Polycom IP330 SoundPoint
It’s such an old phone. Have you tried making a call via speakerphone to see if that works instead of the handset?
Hi. Yes, I did and it worked normally.
That indicates an issue with the handset or the handset cable. I suggest replacing those and testing again. Maybe even clean the handset port on the back of the phone as they are prone to get dirty and cause issues.