I’m trying to figure out and issue with Polycom VVX series endpoints not able to perform pickup on another incoming call from a BLF. The BLF line shows an incoming call, so I press the line button and hold until ‘pickup’ appears. I select the pickup option, and the phone dials a single ‘*’ and stops. If I manually dial '**", the call is picked up. This is working fine on other devices, such as a Yealink T48G.
This is on FreePBX 18.104.22.168 hosted on PowerPBX. I’m using EPM for provisioning. Oh, and I’m pretty new to FreePBX.