Polycom VVX410 - add dial Voicemail softkey

FreePBX Endpoints
1

Using a VVX410…must dial *97 to login to voicemail…

wondering how to program a line key or the 4th softkey to do this for me…I have read through some instructions … nothing jumps out …

THX

2

There are a few ways to do this, but honestly the 410 has a dedicated VM button on it already. The one with the image of the envelope.

If for some reason this isn’t good enough, you can program a button:

attendant.resourceList.1.address="*97"
attendant.resourceList.1.label="Voicemail"
attendant.resourceList.1.type="normal"

Creating a custom softkey (the 4 buttons beneath the display) is overcomplicating what you’re trying to accomplish. Reserve those for more custom functions.

3

I believe that the voicemail button related settings are in sip-interop.cfg:

msg.mwi.1.callBack="*97"
up.oneTouchVoiceMail="1"

1 Like
4

THX -

FWIW - I discovered that you can press and hold a contact button, and the Contacts menu appears. I entered “Voicemail” as the Contact first name, then for the value in the Contact fields, I entered “*97” - saved and now I have a speed dial for voicemail…

does anyone know the code for redial ?

5

For Polycom I create a Softkey for Redial:

softkey.2.label="Redial"
softkey.2.action="$FRedial$"
softkey.2.insert="4"
softkey.2.use.idle="1"
softkey.2.use.dialtone="1"
softkey.2.enable="1"
softkey.2.precede="1"
6

Thank you - not sure where I should add those lines for the softkey … (?)

7

In the configuration file for that phone

8

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