Polycom VVX 300/310 EPM Restart

General Help
1

Does anyone know how to remote restart the Polycom VVX series?

2

They will only honor a restart if a config file has changed. Even then I notice they dont always reboot.

3

Thanks for the response… IMHO definitely a downside of using the Polycom

4

Due to new info provided by Polycom, Luke will be making a change for this next week :smile:

5

He may be making a change. We have not decided yet on this.

6

You can tell it in the XML config to reboot anytime it gets a resync command. This has been the case for years.

voIpProt.SIP.specialEvent.checkSync.alwaysReboot
7

Thanks Mike… I’m trying to read and learn as quickly as possible but I’m really not sure exactly how to populate the fields properly to add this in the XML

8

12.0.0.31 has this in it now. Just update EPM to the latest.

9

Thanks… should I be able to open the mac-features.cfg and actually see this entry voIpProt.SIP.specialEvent.checkSync.alwaysReboot after updating to 12.0.0.31?

10

After the update how is this supposed to work because I still can’t reboot a VVX-310… maybe I am doing something wrong.

11

I don’t know but I can’t get this to work no matter how many times I try…

12

My apologies. I missed a line in basefiles. Fix is in 12.0.0.32 being released later today.

13

I thought it was me :smile: Thanks

14

I can’t help you there, I’m afraid. We use an internal provisioning module
for our phones. But setting that value to 1 will cause it to reboot
whenever you do sip notify polycom-check-cfg xxxx.