Polycom Templates Missing After Installing Free PBX 16

We just upgraded FreePBX from Version 15 to 16, and now all my Endpoint manager templates for Polycom phones are missing, only Sangoma is showing. Where do I find Polycom phone templates and how to install, etc. Thanks.

If you only see sangoma it sounds like you are using the free version of epm. Check your license and deployment id to make sure EPM is licensed and up to date

I have a 25-year license and just renewed the maintenance today on EPM. Any suggestions?

If you just renewed it may take up to 24 hours to sync which is stupid but that is how someone set it up. so keep refreshing your license and whenever their maintenance job runs it should be good.

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Hey @fcmmark If you still do not get the updated latest endpoint manager then please DM me your deployment id so i can check internally. thanks

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