Hi there,
My Polycom phone will register to the server, but is unable to make or receive calls. My bria soft phone registers and can make an receive call happily, but the Polycom wont. Can someone please help me?
Please note: I am in the AEST (Australian Eastern Standard Time) timezone, so I may be a few hours to respond to any posts.
I’m going to say it’s probably a networking issue. Is your polycom phone local to the PBX network? Are you running a VPN on your Bria setup that may make it work?
But what IP is FreePBX telling the phone to connect to? The public or the private one? It’s possible that Bria maybe doing some magic out of spec to make things easier, but I’m not 100% sure. Did you verify the settings in that guide?
If FreePBX is telling the phone to connect to the public IP, then it’s possible NAT isn’t translating that correctly. OR it’s firewalled. Basically, it’s bad.