I have a Polycom 650 with an extension module and would like to program the buttons to dial extensions with intercom. I have been able to do this by editing the -directory.xml file and adding *80ext to the items similar to this:
<item> <fn>Steve</fn> <ct>*80101</ct> <sd>1</sd> <bw>1</bw> </item>
This does make the button dial the extension using intercom, but the buddywatch feature does not work. I know it doesn’t make sense to have buddywatch monitor *80101 since that is not an extension, but I am wondering if there’s a way I can make it use intercom, but monitor extension 101. Does anyone know if there’s a way to do this? Thanks!
This is on FreePBX 126.96.36.199.