Polycom BLF directed call pickup

I don’t remember when this changed but it did at some point and I cant figure out how to make it work. The gist of it is that if I configure a BLF it will monitor another phone just fine but when it’s flashing (the monitored extension is ringing) and I push the button it prompts me to enter some keys rather than stealing the call. If I dial **(extension number) that works and if I configure the button to be **(extension number) it will steal the call but it wont be monitoring the other phone.

I saw a couple other similar already closed threads that were never resolved.

Is this a firmware issue or is it something in the way the endpoint manager is creating configs (ie what setting is it)?

VVX 310
UC Software Version

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