I don’t remember when this changed but it did at some point and I cant figure out how to make it work. The gist of it is that if I configure a BLF it will monitor another phone just fine but when it’s flashing (the monitored extension is ringing) and I push the button it prompts me to enter some keys rather than stealing the call. If I dial **(extension number) that works and if I configure the button to be **(extension number) it will steal the call but it wont be monitoring the other phone.
I saw a couple other similar already closed threads that were never resolved.
Is this a firmware issue or is it something in the way the endpoint manager is creating configs (ie what setting is it)?
UC Software Version 188.8.131.5280