I saw a few posts about playing sound files in calls, but they always ask about playing sounds to the external people (which I agree, is what makes sense most of the times).
But I want to play an audio to my internal people at the beginning of the call.
I am basically trying to get a way to signal the difference between internal and external calls, but due to the limitations of some analog phones, I can’t get do it the normal ways (caller ids showing, different rings).
So I was thinking I could try, when somebody dials in, and my users pick it up, briefly playing to my users a voice “External call!” before connecting the call.
How could I achieve that? Thanks in advance for any tips.
Thanks for that pointer. That seems to be it. And it seems to work (with a problem, but I’ll leave that for later).
I saw another option there in the Queue, which I would like to try: instead of the “Agent announcement”, I tried
Applications > Queues > General Settings > Call Confirm: Yes
Applications > Queues > General Settings > Call Confirm Announcement: set one of my recorded sounds
But that doesn’t seem to be working. I take the call, but no confirmation (or any other recorded sound) is heard…