Usually, PRACK is a good thing. Otherwise, a single lost packet could cause the caller to not hear ringback tone or an early media announcement. What trouble is it causing?
If the provider doesn’t want PRACK, they shouldn’t request it by claiming 100rel support.
There is a 100rel option, but I’m not entirely sure which direction(s) it controls, and don’t know if there is GUI support. In any case, I can’t think why you would want to disable it.
I’m pretty sure setting 100rel=no will disable it (but may have to be done in a customisation file). However, I’d be very surprised if something that caused it to be malformed had not been found by others, unless it is the result of misconfiguration, or a router is modifying it.