I’m curious why FreePBX sets the ‘VM Context’ option to ‘default’ on the ‘Extension -> Voicemail’ tab but sets the ‘Mailbox’ option to ‘##@device’ on the ‘Extension -> Advanced’ tab. I had to change ‘##@device’ to ‘##@default’ to get MWI to function.
What brand phones. Those settings are correct and deal with device and user mode so they have to be there way for when people use Device and User. My mailbox is setup same here and works fine.
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Grandstream GXP2140
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OBi202 ATA
MWI doesn’t work on either unless the ‘Mailbox’ option on the ‘Extension -> Advanced’ tab is changed to ‘##@default’ (as was reported on the older topic and which wasn’t challenged nor explained).
It was answered about the solict type and a user confirmed that fixed it for them.
Solicit type is unchanged here (default is Auto). Setting it to anything else (Unsolicited or Solicited) does not make MWI work. Only changing ##@device to ##@default makes MWI work.
There’s no need to open a new thread and then also tag me directly. Just open the thread and give the opportunity for others to reply. When you ping me directly you are shutting other people out or If you want to tag me directly then just pm me instead.
Tony answered this question already but the two folders for device and default are symlinked together (device is symlinked to default) under var spool asterisk voicemail. The context refers to the folders. If that symlink isn’t happening then it’d be a bug.
root@FreePBX:/var/spool/asterisk/voicemail# ls -l
total 8
drwxrwxr-x 4 asterisk asterisk 4096 Oct 31 00:39 default
drwxrwxr-x 2 asterisk asterisk 4096 Nov 4 21:48 device
root@FreePBX:/var/spool/asterisk/voicemail# ls -l default
total 8
drwxrwxr-x 6 asterisk asterisk 4096 Oct 30 21:18 10
drwxrwxr-x 6 asterisk asterisk 4096 Oct 31 20:02 11
root@FreePBX:/var/spool/asterisk/voicemail# ls -l device
total 0
lrwxrwxrwx 1 asterisk asterisk 40 Nov 4 21:48 10 -> /var/spool/asterisk/voicemail/default/10
lrwxrwxrwx 1 asterisk asterisk 40 Nov 4 21:47 11 -> /var/spool/asterisk/voicemail/default/11
Are these the symlinks you’re referring to? If, so, it’s still not clear why MWI doesn’t work with ##@device but does with xx@default.
OK, while I’ve been on your side with the whole @device being the default, you are clearly not connecting the dots with what has been explained to you.
EDIT (read the output wrong originally)
There are Symlinks there for mailboxes 10 and 11. So why it’s not working, I’m not sure. When you do an ls -l on the symlink path does it give the details of what is in the directory?
It’s been like this for 12 years (well before my tenture) and it works fine for thousands. Including our COO and CEO.
root@FreePBX:~# ls -l /var/spool/asterisk/voicemail
total 8
drwxrwxr-x 4 asterisk asterisk 4096 Oct 31 00:39 default
drwxrwxr-x 2 asterisk asterisk 4096 Nov 5 03:12 device
root@FreePBX:~# ls -l /var/spool/asterisk/voicemail/device
total 0
lrwxrwxrwx 1 asterisk asterisk 40 Nov 5 03:12 10 -> /var/spool/asterisk/voicemail/default/10
lrwxrwxrwx 1 asterisk asterisk 40 Nov 4 21:47 11 -> /var/spool/asterisk/voicemail/default/11
root@FreePBX:~# ls -l /var/spool/asterisk/voicemail/device/10
lrwxrwxrwx 1 asterisk asterisk 40 Nov 5 03:12 /var/spool/asterisk/voicemail/device/10 -> /var/spool/asterisk/voicemail/default/10
root@FreePBX:~# ls -l /var/spool/asterisk/voicemail/default/10
total 16
drwxrwxr-x 2 asterisk asterisk 4096 Nov 5 11:33 INBOX
drwxrwxr-x 2 asterisk asterisk 4096 Nov 5 03:13 Old
drwxrwxr-x 2 asterisk asterisk 4096 Nov 5 11:33 tmp
drwxrwxr-x 2 asterisk asterisk 4096 Nov 5 03:13 Urgent
root@FreePBX:~# ls -l /var/spool/asterisk/voicemail/default/10/INBOX
total 176
-rw-rw-rw- 1 asterisk asterisk 313 Nov 5 11:33 msg0000.txt
-rw-r--r-- 1 asterisk asterisk 173484 Nov 5 11:33 msg0000.wav
That’s nice, but unless you offer something more constructive in the way of troubleshooting this problem, I have two choices:
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Leave it at ##@device and have no MWI.
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Change it to ##@default where everything works perfectly.
Did you ask for help or did you ask why we do it this way?
You can leave it at default if it works for you. Doesn’t mean it’s not wrong though.
Did you try to see if it works if you switch to Asterisk 13?
Edit: Just tried on another system with Asterisk 13 it worked. So tried on Asterisk 16 it also worked.
Andrews15*CLI> voicemail show users
Context Mbox User Zone NewMsg
default 1001 Тестовый пользователь 1
default 5555 Name 0
default 1000 Andrew Nagy 1
Please consider this a formal request for help to figure out why the default setting does not work some some, including me…
I replied above. Does it work if you use Asterisk 13? Please switch and try.
As you’re aware, I can’t ‘switch’. I’ll have to build a new system from the ground up.
I have switched to Asterisk 13 and Asterisk 16 and it works for me in both instances with PJSIP and MWI type set to Auto (as shown above).
When you have time check if it works on Asterisk 13.
asterisk-version-switch
Unless I missed something here.
Just to be clear, this has nothing to do with ‘MWI type set to Auto (as shown above)’.
The problem is related to the ‘Mailbox’ setting. MWI type of Auto and Unsolicited both work as long as Mailbox is set to ##@default instead of ##@device.
That’s only applicable to the FreePBX Distro. I’m on a Raspberry Pi with a manual installation of Asterisk + FreePBX.
Works fine for me in 13 and 16 if it’s set to device this seems to be an issue only on RasPi with Asterisk 16.