I have a client with Polycom IP550s. When a call comes in to the Ring group with extension 101 in it. They want to be able to have other extensions that are not in the ring group to be able to pick up the call from that extension with a pickup button. My problem is that the pickup button disappears when a call rings 101. The weird thing is that if they take their phone off-hook and then back on-hook the pickup button returns and they are able to pickup the call.
I have the call pickup enabled in the Ring group
-Made sure they were all in the correct pickup group/call group
-And because I’m using Endpoint Manager I made sure that the template was set to show the soft key while on Idle and while on an active call
I’ve tried making lots of small adjustments but to no real result. Any information would be great.