We’re small enough still that I’m in the position to change the make/model of phone we issue and it will prevent a lot of future damage as we grow (and I can probably get our current phones replaced too given how bad this issue is).
Last week we had a customer identify a specific song an employee with playing 10ft away at his desk.
Today I had a local conference call with an employee 15 ft from me and he came running to me flailing his arms saying he couldn’t follow the conversation given the echo of HIS voice coming through my phone.
My business partner has long been complaining how he can’t take calls in his office because of background noise (music, walk ins, other people on the phone, casual conversations).
I’m now terrified and embarrassed after doing *43 and hearing the level of stuff that gets past the echo/noise canceling cutoff on our phones. I’ve done 555 to make sure my guys are having clear background noise free calls, but I guess the latency was so low I didn’t hear the background noise even!
Using Yealink T23G’s and T42G’s with all noise/echo cancelling turned on. If there’s nothing left that I can do in software, are there any phones that would help substantially in a relatively loud environment?