Phone unable to login, must reset user from '0000' to '1000' via phones webserver

Something changed or happened since the REST API got updated because as of this weekend I’m no longer able to login to my S705 – i have to break in to the webserver on the phone and change the user=0000 in the login button to user=1000 (the actual extension) otherwise i get an error “user not found” when i push the login button.

I’ve tried reboot, updating, and repushing config to the phone – no joy!

Any idea where this config is either stored on disk or in the database so I can maybe fix it there?

Leaving my phone logged in is not ideal…


Same problem here.
We have two sites with PBXact and Yealink phones.
Users cannot login with the phone apps BLF key.
I have to add their MAC address in the EPM and then
do a new autoprovisioning in the phone’s GUI.
With more than 100 phones, it is quiet a job !


Looks like we introduced a bug for extensions starting with ‘0’. Working on a fix for this now.

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Released the following modules to deal with this issue to edge:
Restapps v13.0.93.3
Restapps v14.0.22.3
Restapps v15.0.19.3

The should be available to stable after it passes our QA.



Just to be clear all of our extensions begin with either ‘1’ or ‘5’ – for some reason it was resetting ‘1000’ to ‘0000’ which then causes the BLF login to break.


All our phones that cannot login have this URL under their BLF :

Our internal phonenumbers are between 201 and 290.

Gr. Bart.

@bartwiggers This seems to match the condition we found. I suggest upgrading to the latest version of restapps when it is available.

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The problem was solved by this new release of RestApps.
Thank you very much for the quick response !

Gr. Bart.

Any idea when this will be available for FreePBX owners?

Or is there a way for us to force the upgrade?

The UI is not showing that an update is available yet…

Try this for FreePBX14 :

fwconsole ma downloadinstall restapps --tag
fwconsole chown
fwconsole r

Gr. Bart.

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