Looks like the call has been active for some time, which should not be the case. Any way to kill the connection. Just reboot?
Channel Context Extension Prio State Application Data CallerID Duration Accountcode PeerAccount BridgeID
SIP/Vitelity-inbound app-announcement-1 s 4 Ring BackGround custom/afterhours,nm 40:41:47
1 active channel
1 active call
18045 calls processed
You can use the “channel request hangup” CLI command which will tab complete the channel name to request that it be hung up. If it works, then the channel was seemingly never hung up by anything or it got lost. If it doesn’t work, then it’s stuck internally in Asterisk for some reason but being in Background it is unlikely.
The issue cleared up, not sure why. I extended the Firewall rule to block flagged IP addresses for a month at a time and ran the investigative queries suggested earlier. I am now going to move the flagged IP addresses from the PBX to the firewall. This will stop them at the gate.
Thank you all for your input and support. Have a great day!