In the Caller Announcement section of the Queue there is a Periodic Announcements section, but it is empty. How can I set a periodic announcement in the queue? I would like to offer the option to go to voicemail or continue waiting. (I tried creating another queue, but that didn’t help. I also have the Announcements module with a few announcements.) I’m using FreePBX 22.214.171.124. Thank you.
You are looking for an IVR breakout menu.
SOLVED: I had to add the IVR module and add an IVR.
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