I have a client that has some requirements that I’m not sure we can meet. The client is a doctor and has been having issues with his voicemail. Right now we have his extension setup to use voicemail notification and voicemail to email. He does not use email on his cellphone so it does not help him afterhours. At this moment, the MWI light does not show on his desk phone. I was wondering if this is because we have voicemail notifications enabled?
In a perfect world he wants to have the ability to get voicemail messages left on his desk phone sent to his cellphone. He is not interested in talking to the patient at that moment because he wants a voicemail for the ability to gather necessary information first and “screen” them. I have an IVR button setup that gives him the ability to call in to the office and access his voicemail. If we could at least somehow let him know that a voicemail was left on his desk phone, that would be perfect. Right now the voicemail notification calls his cell and if he doesn’t answer it, he thinks he just missed a call from the office. If we can get the Caller ID to say something like “work voicemail” that would be helpful. I hope this is enough information. If there is anything I can clarify, please let me know. I greatly appreciate the help.