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PBXact OS bug

Tags: #<Tag:0x00007f74a2c3b720>

(Tony Lewis) #21

That means your have no support contract on the box and why you cant open a ticket. I think under the PBxact option you can pick the hardware department as long as the box is covered under a hardware warranty still.

(Edrick Smith) #22

I tried selecting the hardware option. It refuses to list it when you search for it. It says selecting the deployment ID is required to submit a ticket.

(Tony Lewis) #23

Open a customer service ticket giving them the deployment ID that you cant pick and they can look into it for you.

(Edrick Smith) #24

Thankfully they were able to open the support ticket