PBXAct DDNS not detecting external IP

I just got brand new PBXAct UC 25
DDNS is enabled and it’s (mydeploymentID).deployments.pbxact.com
However under the ‘External DDNS Name’ it does not detect the external IP. It’s stuck on Loading… and then a red ‘Error: undefined’ pops up.
How to fix it? and My router is NOT blocking ping requests from WAN. thanks

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Update - the cause of this issue was that my DNS server address was invalid… as soon as I changed the DNS server in System Admin, the DDNS was able to show current IP. DDNS is currently working fine.

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