I’m playing with parking calls. I installed the Parking Lot module and am using it with the default settings. With those settings, you transfer a call to extension 70 to park a call. However, I am getting a “That number is not in service” recording.
I’m using parking slots very successfully - when we get an incoming call for a patient we park the call to a slot number corresponding to their room number (prefixed with 4). Then somebody walks an ICW-1000 handset to them (they could be in their room or in one of the lounges) and dials 4+[RoomNumber] to pick up the call. Works great.
These are my settings:
Parking Lot Extension: 400
Parking Lot Name: Bedrooms
Parking Lot Starting Position: 401
Number of Slots: 38 (401-438)
Can you confirm that your settings correspond to this “pattern”?
I’m using the default settings. So the parking lot extension is 70. Just to be clear, you transfer your calls to extension 400, right? That’s what’s not working for me. Transfers to 70 fail. But if I call 71 thru 78 I’m told no calls are parked.
Transferring to ext 70 is “attended parking” - you should hear an announcement of the slot number to which the call was parked. But you can also “blind park” a call directly to a slot, e.g 77 - does that work for you?
Run a test call then examine the log in Reports > Asterisk Logs (or through puTTY or similar if you’re able) - there should be some clues in there. If you are not CLI-savvy (like me) then winSCP is a useful tool - you can open log files (in /var/log/asterisk) - if you are CLI-savvy then puTTY and grep.
[2016-05-05 06:13:15] WARNING[9564][C-00000106] pbx.c: No application 'Park' for extension (macro-parked-call, s, 31)
Something is happening. There are calls to s@macro-parked-call in the log.
When I dial the parking lot extension - 70 - the system tries to dial out with that number. But if I dial the lot numbers - 71 thru 78 - those are intercepted and I am told there is no call parked.
There were nine module upgrades this morning including core. Did that. Then uninstalled and reinstalled parking lot. Still seeing same behavior.
What do you get when you dial the parking lot extension directly? In your case 400, default 70? As I said, my system is trying to dial out. I would expect a recording.
It looks like it’s working. I called my cell phone to setup a call. After the call was established I dialed extension 70. The call disappeared from that extension. The cell phone played my on-hold music. I went to another phone and dialed 71. I picked up the call.
What I’m missing is the announcement of the parked extension number. I thought transferring to 70 should announce the parked extension but I get nothing. This may be an artifact of my physical phones however. I don’t have an option for attended/blind transfer on those physical phones. Just a transfer button. So I think it’s just doing a blind transfer and not giving a chance to play the announcement.