Good Day all.
Please help with the following:
I have a client using Freepbx FreePBX 13.0.197. The client is using Queue metrics for dashboards and Queue reporting.
The issue is the number of calls reported for an agent. I confirm the data is correct on the Queue_log and Queue Metrics.
When i pull a CDR report with disposition as answered i get the calls as shown by the Queue
Call date System Caller ID App Destination Disposition Duration
2021-04-20 09:19:13 1618906753.194960 08617***** Dial 2078 ANSWERED 00:38
2021-04-20 09:19:52 1618906753.194960 “DRSRV-08617*****” <08616> Park 2078 ANSWERED 00:22
2021-04-20 09:20:14 1618906753.194960 "DRSRV-08617" <0861*****86> Park 2078 ANSWERED 01:44
At timeout return to origional is selected and failing that the call routes back to the main Queue
Is there a way where this call that is now 3 calls shown by the CDR and Queue_log file can be shown as 1 call as it should.
This is causing issues with agent reporting being incorrect due to this issue with the parked calls