I successfully setup my first PBX system a few months ago at work. So far I have been able to find answers to most problems here on this forum so thanks to the developers and everybody that helps out on here!
The biggest complaint I’m getting right now is the length of time it takes to park a call. The users want to press a button and hangup. This is a small business with 1 secretary that answers calls(or IVR if not available) and usually parks the calls for one of the 4 other extesions. I’ve setup a “Park” EFK softkey on the Polycoms using the command “$Cp1$*270”. Due to the nature of how the Parked calls module works, you of course have to wait for the automated voice to tell you which slot is assigned to the call. It takes ~6 seconds from the time the button is pressed til they heare the slot #. If the user hangs up ANY before hearing the slot # the call is lost. Is there anyway to decrease the time on this without resorting to customizing asterisk files?
I referred to this in the 1st question. Is there a way to have the call sent to the first parked slot if the user hangs up before hearing the slot #? Or at least have the call returned to the original user?
Initial FreePBX Distro install 5.211.65-2; currently 5.211.65-6
Polycom 301’s upgraded to 321 firmware