Park and Announce not playing Page Announcements

FreePBX Applications / Modules
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1

I have had success using Park and Announce with the exception of using Page Announcements 1, 2 and or 3.
The Announce Order contains the Page Announcement, Caller Message and Park Slot.
The last 2 play just fine but the Page Announcement does not play.

I have changed the Announcement and the delivery order to no avail.

Any assistance appreciated.

Freepbx 15.0.17.43
Paging Pro 15.0.13
Parking Lot 15.0.15.4
Parking Pro 15.0.13
Queues 15.0.33
Asterisk 17.9.3

Regards

2

Check the logs and make sure the file is found.

3

Hi Cynjut,
Thank you for looking at this issue for me.

The following is in the log file. The test sound file “Meeting_switch_unset” is loaded on to the system, I use it elsewhere in my pbx quite successfully.

2503[2021-07-11 12:33:34] WARNING[29534] file.c: File custom/Meeting_switch_unset does not exist in any format

2504[2021-07-11 12:33:34] WARNING[29534] file.c: Unable to open custom/Meeting_switch_unset (format (slin)): No such file or directory

2505[2021-07-11 12:33:34] WARNING[29534] parking/parking_applications.c: ast_streamfile of custom/Meeting_switch_unset failed on Local/820@ext-paging-000001c8;1

I then did a little more digging and found the custom sound files in /var/lib/astrerisk/sounds/en_Au/custom

Note the en_AU which is my chosen system language. The module Park and Announce is successfully using customs sounds in other parts of the app so I assume this is an issue with that segment of the app?

As a work around I guess that I can make a copy of the required sound files in the “en” directory but you may be able to indicate an error on my part.

Regards

4

IIRC, Park and Announce is a commercial modules, so I’m not sure we’re going to go far down that road.

If it was me, I’d look for /var/lib/asterisk/sounds/custom and see if that exists. If it does, use the “cd /var/lib/asterisk/sounds ; ln -s en_Au/custom/Meet* custom” and see if that catches. If, do the same, but link it to “… en/custom” directory and see how that goes.

The important piece of advice here is to use the Link command and not to just copy it around. That way, when you make a change to the original file, the other copies should pick up the change as well.

5

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