P370 Touchscreen Frequent Freezing

We have a P370 whose touchscreen is freezing often. I don’t know exactly how long it takes for the touchscreen to freeze after I reboot it, because I am not told, but whenever I check it once every couple of weeks, it is frozen.

Is this a known issue? I want to attach debug logs to this forum, but ptsr files are not allowed. Also I cannot create a new case on the support website (I am not an employee):

Hello @mrosu Not a known issue - Please raise a ticket at help.sangoma.com

Hello @mwhite Unfortunately I cannot open a case. Is this something you can assist with?

I think it’d be best to deal with this directly with them because I haven’t heard about this issue. Maybe a glitch in the code.