P Series Redirection

Sangoma Hardware Phones
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Hello,

we have been using the Sangoma redirection service for remote workers with S series phones for quite some time however I have been trying to do the same with the P series phones recently and can’t seem to get it working. I have tried several out of the box devices and it seems like it’s not actually hitting the redirection service as the portal is reporting last poll as N/A with no info from the device. On an S series device I notice a step in the boot sequence where it mentions reaching out to the redirection server which I dont see in the P series bootup process.

Is anyone using redirection with the P series devices? I never could get it working with D series phones either.

**Update - it might also be worth noting that in addition to the poll count for the device in the Sangoma portal showing zero, I verified on my network firewall that there are also 0 attempts of any kind being made to the IP address of the PBX which means the phone is never attempting to connect to it in the first place.

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Using it with S, D and P without issue…

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Thanks for the reply. Hopefully I will get it working eventually. The phone just boots up to an empty configuration server selection screen like it’s waiting for something to do.

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Found our issue: Somehow we were prefixing the server address with https://, likely from the S series configuration. After removing this so it was only the FQDN in the configuration server address field without any prefix, everything started working.

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Also for FWW, the poll counter for that endpoint is still 0 for the now working device so i’m assuming it’s a bug within the portal.

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