we have been using the Sangoma redirection service for remote workers with S series phones for quite some time however I have been trying to do the same with the P series phones recently and can’t seem to get it working. I have tried several out of the box devices and it seems like it’s not actually hitting the redirection service as the portal is reporting last poll as N/A with no info from the device. On an S series device I notice a step in the boot sequence where it mentions reaching out to the redirection server which I dont see in the P series bootup process.
Is anyone using redirection with the P series devices? I never could get it working with D series phones either.
**Update - it might also be worth noting that in addition to the poll count for the device in the Sangoma portal showing zero, I verified on my network firewall that there are also 0 attempts of any kind being made to the IP address of the PBX which means the phone is never attempting to connect to it in the first place.