Outbound Route and inbound Route

Hi guys, I’m new to freePBX and so far I manage to get it up and running with my voip provider and my sip phones. The only problem i’m having right now are with the inbound and outbound calls routing. I checked the “active sip channels”, I don’t seem to get any luck; because the sip channels are still sitting at 0 on the asterisk info screen. Any idea on what I did wrong.