I have a telephone system installed in a call centre, who is a customer of ours. They need all their calls to be recorded. I have set the extensions to always record on outbound or inbound. However, on all the phones they don’t record outgoing unless it goes to voicemail, the record of the call is there though.
Calls are recorded in their default location, have given permission to asterisk.
In the asterisk log files there is a very very substantial reoccurrence of this error:
[Dec 6 14:31:47] WARNING[7870] translate.c: No translator path from alaw to unknown
Make sure the permissions are correct on the file location.
You said: 'call recording only works sometimes’
Maybe the maximum file size has been reached.
You can make it larger but there is always a limit.
Let me know what happens.