Outbound call = all circuits are busy, inbound call = busy tone

FreePBX Configuration
1

I am working with another one of my company’s freepbx systems. The version of this system is: 12.0.76.2.
Most freepbx systems I have worked with, had sip trunks. There is no sip trunk configured on this system, only a dahdi trunk. Can freepbx get by with only a dahdi trunk? On outbound calls, I am getting the message that all circuits are busy, and to try again later. On an inbound call, I only get busy signal. Inbound call does not show up in the logs at all, so I believe it is not hitting the server at all. Here is a log of a failed outbound call. Any help would be greatly appreciated, and thank you in advance. I’ll be happy to provide more to look at, if needed.

MNC-FreePBX*CLI>
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Executing [7028858629@from-internal:1] Macro(“SIP/3002-0000000d”, “user-callerid,LIMIT,EXTERNAL,”) in new stack
– Executing [s@macro-user-callerid:1] Set(“SIP/3002-0000000d”, “TOUCH_MONITOR=1614103396.13”) in new stack
– Executing [s@macro-user-callerid:2] Set(“SIP/3002-0000000d”, “AMPUSER=3002”) in new stack
– Executing [s@macro-user-callerid:3] GotoIf(“SIP/3002-0000000d”, “0?report”) in new stack
– Executing [s@macro-user-callerid:4] ExecIf(“SIP/3002-0000000d”, “1?Set(REALCALLERIDNUM=3002)”) in new stack
– Executing [s@macro-user-callerid:5] Set(“SIP/3002-0000000d”, “AMPUSER=3002”) in new stack
– Executing [s@macro-user-callerid:6] GotoIf(“SIP/3002-0000000d”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:7] Set(“SIP/3002-0000000d”, “AMPUSERCIDNAME=3002”) in new stack
– Executing [s@macro-user-callerid:8] GotoIf(“SIP/3002-0000000d”, “0?report”) in new stack
– Executing [s@macro-user-callerid:9] Set(“SIP/3002-0000000d”, “AMPUSERCID=3002”) in new stack
– Executing [s@macro-user-callerid:10] Set(“SIP/3002-0000000d”, “__DIAL_OPTIONS=Ttr”) in new stack
– Executing [s@macro-user-callerid:11] Set(“SIP/3002-0000000d”, “CALLERID(all)=“3002” <3002>”) in new stack
– Executing [s@macro-user-callerid:12] GotoIf(“SIP/3002-0000000d”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:13] ExecIf(“SIP/3002-0000000d”, “1?Set(GROUP(concurrency_limit)=3002)”) in new stack
– Executing [s@macro-user-callerid:14] GosubIf(“SIP/3002-0000000d”, “7?sub-ccss,s,1(from-internal,7028858629)”) in new stack
– Executing [s@sub-ccss:1] ExecIf(“SIP/3002-0000000d”, “0?Return()”) in new stack
– Executing [s@sub-ccss:2] Set(“SIP/3002-0000000d”, “CCSS_SETUP=TRUE”) in new stack
– Executing [s@sub-ccss:3] GosubIf(“SIP/3002-0000000d”, “0?monitor_config,1(from-internal,7028858629):monitor_default,1(from-internal,7028858629)”) in new stack
– Executing [monitor_default@sub-ccss:1] GotoIf(“SIP/3002-0000000d”, “0?is_exten”) in new stack
– Executing [monitor_default@sub-ccss:2] StackPop(“SIP/3002-0000000d”, “”) in new stack
– Executing [monitor_default@sub-ccss:3] Return(“SIP/3002-0000000d”, “FALSE”) in new stack
– Executing [s@macro-user-callerid:15] ExecIf(“SIP/3002-0000000d”, “0?Set(CHANNEL(language)=)”) in new stack
– Executing [s@macro-user-callerid:16] GotoIf(“SIP/3002-0000000d”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,30)
– Executing [s@macro-user-callerid:30] Set(“SIP/3002-0000000d”, “CALLERID(number)=3002”) in new stack
– Executing [s@macro-user-callerid:31] Set(“SIP/3002-0000000d”, “CALLERID(name)=3002”) in new stack
– Executing [s@macro-user-callerid:32] Set(“SIP/3002-0000000d”, “CDR(cnum)=3002”) in new stack
– Executing [s@macro-user-callerid:33] Set(“SIP/3002-0000000d”, “CDR(cnam)=3002”) in new stack
– Executing [s@macro-user-callerid:34] Set(“SIP/3002-0000000d”, “CHANNEL(language)=en”) in new stack
– Executing [7028858629@from-internal:2] Gosub(“SIP/3002-0000000d”, “sub-record-check,s,1(out,7028858629,dontcare)”) in new stack
– Executing [s@sub-record-check:1] GotoIf(“SIP/3002-0000000d”, “0?initialized”) in new stack
– Executing [s@sub-record-check:2] Set(“SIP/3002-0000000d”, “__REC_STATUS=INITIALIZED”) in new stack
– Executing [s@sub-record-check:3] Set(“SIP/3002-0000000d”, “NOW=1614103396”) in new stack
– Executing [s@sub-record-check:4] Set(“SIP/3002-0000000d”, “__DAY=23”) in new stack
– Executing [s@sub-record-check:5] Set(“SIP/3002-0000000d”, “__MONTH=02”) in new stack
– Executing [s@sub-record-check:6] Set(“SIP/3002-0000000d”, “__YEAR=2021”) in new stack
– Executing [s@sub-record-check:7] Set(“SIP/3002-0000000d”, “__TIMESTR=20210223-100316”) in new stack
– Executing [s@sub-record-check:8] Set(“SIP/3002-0000000d”, “__FROMEXTEN=3002”) in new stack
– Executing [s@sub-record-check:9] Set(“SIP/3002-0000000d”, “__MON_FMT=wav”) in new stack
– Executing [s@sub-record-check:10] NoOp(“SIP/3002-0000000d”, “Recordings initialized”) in new stack
– Executing [s@sub-record-check:11] ExecIf(“SIP/3002-0000000d”, “0?Set(ARG3=dontcare)”) in new stack
– Executing [s@sub-record-check:12] Set(“SIP/3002-0000000d”, “REC_POLICY_MODE_SAVE=”) in new stack
– Executing [s@sub-record-check:13] ExecIf(“SIP/3002-0000000d”, “0?Set(REC_STATUS=NO)”) in new stack
– Executing [s@sub-record-check:14] GotoIf(“SIP/3002-0000000d”, “3?checkaction”) in new stack
– Goto (sub-record-check,s,17)
– Executing [s@sub-record-check:17] GotoIf(“SIP/3002-0000000d”, “1?sub-record-check,out,1”) in new stack
– Goto (sub-record-check,out,1)
– Executing [out@sub-record-check:1] NoOp(“SIP/3002-0000000d”, “Outbound Recording Check from 3002 to 7028858629”) in new stack
– Executing [out@sub-record-check:2] Set(“SIP/3002-0000000d”, “RECMODE=dontcare”) in new stack
– Executing [out@sub-record-check:3] ExecIf(“SIP/3002-0000000d”, “1?Goto(routewins)”) in new stack
– Goto (sub-record-check,out,7)
– Executing [out@sub-record-check:7] Gosub(“SIP/3002-0000000d”, “recordcheck,1(dontcare,out,7028858629)”) in new stack
– Executing [recordcheck@sub-record-check:1] NoOp(“SIP/3002-0000000d”, “Starting recording check against dontcare”) in new stack
– Executing [recordcheck@sub-record-check:2] Goto(“SIP/3002-0000000d”, “dontcare”) in new stack
– Goto (sub-record-check,recordcheck,3)
– Executing [recordcheck@sub-record-check:3] Return(“SIP/3002-0000000d”, “”) in new stack
– Executing [out@sub-record-check:8] Return(“SIP/3002-0000000d”, “”) in new stack
– Executing [7028858629@from-internal:3] ExecIf(“SIP/3002-0000000d”, “0 ?Set(CDR(accountcode)=)”) in new stack
– Executing [7028858629@from-internal:4] Set(“SIP/3002-0000000d”, “MOHCLASS=default”) in new stack
– Executing [7028858629@from-internal:5] Set(“SIP/3002-0000000d”, “_NODEST=”) in new stack
– Executing [7028858629@from-internal:6] Macro(“SIP/3002-0000000d”, “dialout-trunk,1,17028858629,off”) in new stack
– Executing [s@macro-dialout-trunk:1] Set(“SIP/3002-0000000d”, “DIAL_TRUNK=1”) in new stack
– Executing [s@macro-dialout-trunk:2] GosubIf(“SIP/3002-0000000d”, “0?sub-pincheck,s,1()”) in new stack
– Executing [s@macro-dialout-trunk:3] GotoIf(“SIP/3002-0000000d”, “0?disabletrunk,1”) in new stack
– Executing [s@macro-dialout-trunk:4] Set(“SIP/3002-0000000d”, “DIAL_NUMBER=17028858629”) in new stack
– Executing [s@macro-dialout-trunk:5] Set(“SIP/3002-0000000d”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
– Executing [s@macro-dialout-trunk:6] Set(“SIP/3002-0000000d”, “OUTBOUND_GROUP=OUT_1”) in new stack
– Executing [s@macro-dialout-trunk:7] GotoIf(“SIP/3002-0000000d”, “0?nomax”) in new stack
– Executing [s@macro-dialout-trunk:8] GotoIf(“SIP/3002-0000000d”, “0?chanfull”) in new stack
– Executing [s@macro-dialout-trunk:9] GotoIf(“SIP/3002-0000000d”, “0?skipoutcid”) in new stack
– Executing [s@macro-dialout-trunk:10] Set(“SIP/3002-0000000d”, “DIAL_TRUNK_OPTIONS=Tt”) in new stack
– Executing [s@macro-dialout-trunk:11] Macro(“SIP/3002-0000000d”, “outbound-callerid,1”) in new stack
– Executing [s@macro-outbound-callerid:1] ExecIf(“SIP/3002-0000000d”, “0?Set(CALLERPRES()=)”) in new stack
– Executing [s@macro-outbound-callerid:2] ExecIf(“SIP/3002-0000000d”, “0?Set(REALCALLERIDNUM=3002)”) in new stack
– Executing [s@macro-outbound-callerid:3] GotoIf(“SIP/3002-0000000d”, “1?normcid”) in new stack
– Goto (macro-outbound-callerid,s,6)
– Executing [s@macro-outbound-callerid:6] Set(“SIP/3002-0000000d”, “USEROUTCID=6123303002”) in new stack
– Executing [s@macro-outbound-callerid:7] Set(“SIP/3002-0000000d”, “EMERGENCYCID=”) in new stack
– Executing [s@macro-outbound-callerid:8] Set(“SIP/3002-0000000d”, “TRUNKOUTCID=6123383684”) in new stack
– Executing [s@macro-outbound-callerid:9] GotoIf(“SIP/3002-0000000d”, “1?trunkcid”) in new stack
– Goto (macro-outbound-callerid,s,14)
– Executing [s@macro-outbound-callerid:14] ExecIf(“SIP/3002-0000000d”, “1?Set(CALLERID(all)=6123383684)”) in new stack
– Executing [s@macro-outbound-callerid:15] ExecIf(“SIP/3002-0000000d”, “1?Set(CALLERID(all)=6123303002)”) in new stack
– Executing [s@macro-outbound-callerid:16] ExecIf(“SIP/3002-0000000d”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:17] ExecIf(“SIP/3002-0000000d”, “0?Set(CALLERPRES()=prohib_passed_screen)”) in new stack
– Executing [s@macro-outbound-callerid:18] Set(“SIP/3002-0000000d”, “CDR(outbound_cnum)=6123303002”) in new stack
– Executing [s@macro-outbound-callerid:19] Set(“SIP/3002-0000000d”, “CDR(outbound_cnam)=”) in new stack
– Executing [s@macro-dialout-trunk:12] GosubIf(“SIP/3002-0000000d”, “0?sub-flp-1,s,1()”) in new stack
– Executing [s@macro-dialout-trunk:13] Set(“SIP/3002-0000000d”, “OUTNUM=17028858629”) in new stack
– Executing [s@macro-dialout-trunk:14] Set(“SIP/3002-0000000d”, “custom=DAHDI/g0”) in new stack
– Executing [s@macro-dialout-trunk:15] ExecIf(“SIP/3002-0000000d”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)”) in new stack
– Executing [s@macro-dialout-trunk:16] ExecIf(“SIP/3002-0000000d”, “0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))”) in new stack
– Executing [s@macro-dialout-trunk:17] Macro(“SIP/3002-0000000d”, “dialout-trunk-predial-hook,”) in new stack
– Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit(“SIP/3002-0000000d”, “”) in new stack
– Executing [s@macro-dialout-trunk:18] GotoIf(“SIP/3002-0000000d”, “0?bypass,1”) in new stack
– Executing [s@macro-dialout-trunk:19] ExecIf(“SIP/3002-0000000d”, “1?Set(CONNECTEDLINE(num,i)=17028858629)”) in new stack
– Executing [s@macro-dialout-trunk:20] ExecIf(“SIP/3002-0000000d”, “1?Set(CONNECTEDLINE(name,i)=CID:6123303002)”) in new stack
– Executing [s@macro-dialout-trunk:21] GotoIf(“SIP/3002-0000000d”, “0?customtrunk”) in new stack
– Executing [s@macro-dialout-trunk:22] Dial(“SIP/3002-0000000d”, “DAHDI/g0/17028858629,300,Tt”) in new stack
[2021-02-23 10:03:16] WARNING[10444][C-0000000d]: app_dial.c:2437 dial_exec_full: Unable to create channel of type ‘DAHDI’ (cause 34 - Circuit/channel congestion)
== Everyone is busy/congested at this time (1:0/1/0)
– Executing [s@macro-dialout-trunk:23] NoOp(“SIP/3002-0000000d”, “Dial failed for some reason with DIALSTATUS = CONGESTION and HANGUPCAUSE = 34”) in new stack
– Executing [s@macro-dialout-trunk:24] GotoIf(“SIP/3002-0000000d”, “0?continue,1:s-CONGESTION,1”) in new stack
– Goto (macro-dialout-trunk,s-CONGESTION,1)
– Executing [s-CONGESTION@macro-dialout-trunk:1] Set(“SIP/3002-0000000d”, “RC=34”) in new stack
– Executing [s-CONGESTION@macro-dialout-trunk:2] Goto(“SIP/3002-0000000d”, “34,1”) in new stack
– Goto (macro-dialout-trunk,34,1)
– Executing [34@macro-dialout-trunk:1] Goto(“SIP/3002-0000000d”, “continue,1”) in new stack
– Goto (macro-dialout-trunk,continue,1)
– Executing [continue@macro-dialout-trunk:1] NoOp(“SIP/3002-0000000d”, “TRUNK Dial failed due to CONGESTION HANGUPCAUSE: 34 - failing through to other trunks”) in new stack
– Executing [continue@macro-dialout-trunk:2] Set(“SIP/3002-0000000d”, “CALLERID(number)=3002”) in new stack
– Executing [7028858629@from-internal:7] Macro(“SIP/3002-0000000d”, “outisbusy,”) in new stack
– Executing [s@macro-outisbusy:1] Progress(“SIP/3002-0000000d”, “”) in new stack
– Executing [s@macro-outisbusy:2] GotoIf(“SIP/3002-0000000d”, “0?emergency,1”) in new stack
– Executing [s@macro-outisbusy:3] GotoIf(“SIP/3002-0000000d”, “0?intracompany,1”) in new stack
– Executing [s@macro-outisbusy:4] Playback(“SIP/3002-0000000d”, “all-circuits-busy-now&pls-try-call-later, noanswer”) in new stack
– <SIP/3002-0000000d> Playing ‘all-circuits-busy-now.ulaw’ (language ‘en’)
> 0x7f68dc2fac50 – Probation passed - setting RTP source address to 10.255.255.41:8000
[2021-02-23 10:03:16] NOTICE[10444][C-0000000d]: res_rtp_asterisk.c:4371 ast_rtp_read: Unknown RTP codec 95 received from ‘10.255.255.41:8000’
– <SIP/3002-0000000d> Playing ‘pls-try-call-later.ulaw’ (language ‘en’)
– Executing [s@macro-outisbusy:5] Congestion(“SIP/3002-0000000d”, “20”) in new stack
[2021-02-23 10:03:20] WARNING[10444][C-0000000d]: channel.c:4860 ast_prod: Prodding channel ‘SIP/3002-0000000d’ failed
== Spawn extension (macro-outisbusy, s, 5) exited non-zero on ‘SIP/3002-0000000d’ in macro ‘outisbusy’
== Spawn extension (from-internal, 7028858629, 7) exited non-zero on ‘SIP/3002-0000000d’
– Executing [h@from-internal:1] Hangup(“SIP/3002-0000000d”, “”) in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/3002-0000000d’

2

FreePBX can definitely get by without a sip trunk, and only dahdi trunks. Do you know what kind of lines are being used for the Dahdi trunk, such as analog(pots) lines, or a PRI? If they are analog lines, it would be helpful to plug the line into an old analog phone to see if calls still can’t be made/received. Although, I understand having access to the lines and an old phone are not always possible. It might be worth checking with the provider to see if there’s anything notable about the account on their end.

3

Thank you for your reply wmoon. I do not know what kind of lines are being used, I will figure that out. I am working remotely on this, it is on the other side of the country, and no one is onsite to physically plug stuff in currently. I will check with the provider to make sure everything is good on their end as well.

4

I am still trying to find my provider info. I was told we are not using any pots lines. From your last question, would we either be using pots or PRI? Are those the only two options? I was looking at Dahdi config and saw this.

image
image1386×193 14.9 KB

I am assuming that we are using pris then since I see that pri_cpe?

5

Yes , you are have two PRI’s but they are both in RED Alarm which generally indicates a connection problem you need to check the physical connections and leds on both the card and the device they are plugged into.

Did these trunks ever work?

6

Thanks for your reply dicko. I can not confirm if these trunks ever worked. This is my first time in this system. I assume they worked at one point, or we would have heard that the phones are down at this site. I will ask the local team to confirm the physical connections of the PRIs.

7

In case of ISDN PRI service, you will get congestion because PRI line is down (alarm is red state).
Therefore when problems happens check physical wire between DAHDI HW and TELCO SDH.
Red alarm state it’s due to a physical layer (wiring between systems) you can check card by make loopback alarm indication should change state but don’t try to make calls, it never will work due to others layers failed.

8

Thanks for your reply Ricardo. I have spoken with my team at the location and they will be going in tomorrow to check on the PRI lines.

9

Thank you all for the help. It did end up being a physical issue.

10

Great!!!

11

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