The optional destination under advanced settings for extensions allows for three destinations. One of these is busy. Unfortunately, I haven’t been able to get my extension to use anything except No answer.
Some options I have tried:
- Get on call 1. As call 2 rolls in, select reject on phone. Caller goes to no answer destination instead of busy.
- Phone is idle. Call rolls in and it rings. I select reject. Caller goes to no answer destination instead of busy.