Operator busy ivr

hi, it’ s first time i use free pbx. a customer (we didn’t istall it to him) has near every day a big problem, the telephones of the operators don’t ring, and if you call froma outside, the answer machine say the operator is busy, so nobody answer at the phone. very urgent thank you

If this is urgent and you do not know FreePBX please utilize our commercial support. They can take care of the problem for you.