One extension - two phones. Both work but not showing registered in endpoint

[Kafluke]

I have an executive that asked to have his Polycom and Mitel phone in his office on the same extension. I used PJSIP and changed max contacts to 2 and then put in the mac address for the second phone. I deleted the configs in endpoint manager and rebuilt them. They show as 77227-1 and 77227-2. I wiped both phones and rebooted them. Both phones came up with the right config and work just fine, however, they don’t show as connected in endpoint manager. Because they don’t show up in endpoint manager the polycom will not update the date and time so it’s always blinking the incorrect date/time. Other issues like jolt click to dial only calls the polycom and not the mitel.

[cynjut (Dave Burgess)]

@Kafluke

Other issues like jolt click to dial only calls the polycom and not the mitel.

That one sounds familiar - I recall something about the ARI module doesn’t play well with ringing multiple phones on the same extension. It was about a year ago that we had a lot of discussion about this.

[lgaetz (Lorne Gaetz)]

@Kafluke

Both phones came up with the right config and work just fine, however, they don’t show as connected in endpoint manager.

Correct, once a device has multiple contacts that are natted, EPM is no longer able to track the status.

Because they don’t show up in endpoint manager the polycom will not update the date and time

This seems unlikely. There is no way for the phone to know what is displayed for status in EPM so it will not behave differently. Seems more likely that the NTP server(s) is not set correctly in the phone.

jolt click to dial only calls the polycom and not the mitel.

Config jolt to originate calls to the local channel instead of the pjsip channel. FreePBX has all the dialplan necessary to dial all contacts and devices for the extension.

[Kafluke]

Thanks Lorne you da man. With regards to the time I’ve set up the correct ntp server on both the template and manually on the phone. It just keeps blinking the wrong date/time no matter what I change. I assumed it had something to do with EPM but you’ve ruled that one out.

[dicko]

what ntp server did you use? the polycoms can see inside your lan but . . .

[Kafluke]

The template was set to us.pool.ntp.org and then I changed it to pool.ntp.org and tried. No dice.

[dicko]

you should install and configure ntpd on your pbx and use that or provide firewall rules for port 123 and a gateway on the phone. this latter solution prone to attack

[sorvani (Jared Busch)]

@lgaetz

FreePBX has all the dialplan necessary to dial all contacts and devices for the extension.

But it does not use said dial plan correctly in all the right places.

PJSIP extension with 2 contacts; parked call returns to wrong device after timeout

Hello, I’ve received a report from a customer that when they park a call on their primary device it rings back to their secondary device once the timeout is reached. This is on 12.7.6-1904-1.sng7 with Asterisk 13.22 I’ve had a tech onsite to confirm this, and can’t see anything in the config that would impact this. Anyone encountered and/or solved this problem before? Take care, Nate

[sorvani (Jared Busch)]

@Kafluke

No dice.

Can the phones get to the internet?
If yes, can the get proper DNS from internet addresses?
If yes, can they get NTP from the internet?

Lots of things you could have broke here.

[Kafluke]

okay so the date/time issue eventually resolved itself but I still can’t get click to dial to work at all. Right now I have two different php files on the server that click to dial can point to. For pjsip users I have a pjsipcall.php and for normal chan sip extensions I have the default call.php. In the beginning only the polycom would ring but after toggling it back and forth now neither devices ring. Back to more troubleshooting.