On Some extensions Follow me is not working

Tags: #<Tag:0x00007f7024d36fa8> #<Tag:0x00007f7024d36e68>

(Behzod) #1

Hi everyone!

I am facing a problem with Follow me. On some extensions, it does work but on others simply not working.

It says busy -> app-blackhole or hangup->app-blackhole.
Any help is appreciated.
Thanks in advance.

(Lorne Gaetz) #2

Share a trace of a problem call via pastebin:

(Behzod) #3


(Lorne Gaetz) #4

The call was attempted …

/var/log/asterisk/full:[2020-07-07 17:39:53] VERBOSE[19993][C-00003194] app_dial.c: Called PJSIP/97<redacted>08@1
/var/log/asterisk/full:[2020-07-07 17:39:53] VERBOSE[19986][C-00003194] app_dial.c: Connected line update to SIP/1010-00004230 prevented.
/var/log/asterisk/full:[2020-07-07 17:39:53] VERBOSE[19993][C-00003194] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)

Odd looking trunk name, just a single character. If the trunk name is correct than the provider is rejecting the call, I would expect them to be able to tell you why.

(Behzod) #5

But there is no problem with other extensions.
I put the same number and it worked like a charm.
But for log test I put the different external number for a different extension, still works. What could be the problem?

(Behzod) #6

Yes, the trunk name is just “1”.
I will try to talk with provider

(system) closed #7

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