OMniLeads 2.0 release available! with Whatsapp Integration, Multi OS, Multi Cloud, Container Edition, and Open Source!

Hi Community!

OMniLeads 2.0 has been released! It currently facilitates robust management and telephonic support using various campaign types:

  • Fast Integration with any SIP PBX :white_check_mark:
  • Inbound Campaigns: Efficiently manage incoming calls and route them to appropriate agents. :white_check_mark:
  • Preview Campaigns: Prepare agents with relevant information before they make a call. :white_check_mark:
  • Manual Outbound Campaigns: Provide tools for agents to manually reach out to customers with ease. :white_check_mark:
  • Web-Based Video Calls: Video call campaigns directly from web pages, enhancing the personal touch in customer interactions. :white_check_mark:
  • WhatsApp Integration: Expand your reach and accessibility with WhatsApp communication capabilities. :white_check_mark:
  • Multiple Text to Speech & Speech to text integractions from SaaS to opensource. :white_check_mark:

Additionally, it includes the typical functionalities of contact center management:

  • Agente & Supervisor console based on WebRTC. :white_check_mark:
  • Differents user profiles: administrator, supervisor admin, supervisor customer & agent. :white_check_mark:
  • Multiple campaigns: voice, video & WhatsApp management. :white_check_mark:
  • Answering machine detection. :white_check_mark:
  • Full Call & Chat registry. :white_check_mark:
  • Productivity reports. :white_check_mark:
  • Real time supervision. :white_check_mark:
  • Simple creation of Web forms. :white_check_mark:
  • CRM/ERP integration APIs. :white_check_mark:
  • Remotes Agents mode. :white_check_mark:
  • PBX integration. :white_check_mark:

with Whatsapp:

  • Have multiple users chating in same WhatsApp Number. :white_check_mark:
  • Connect to multiple WhatsApp accounts and receive all messages in one place. :white_check_mark:
  • Create and chat with new contacts without touching cellphone. :white_check_mark:
  • Send and receive message. :white_check_mark:
  • Send media (images/audio/documents). :white_check_mark:
  • Receive media (images/audio/video/documents). :white_check_mark:

and video calls capabilities

  • Manage video support campaigns. :white_check_mark:
  • Integrate video call capabilities into your website. :white_check_mark:
  • Share screen between agent and customer. :white_check_mark:

You can find more information in the links below, you are just at 1 click :slight_smile: .

Website: https://www.omnileads.net
Forum: https://forum.omnileads.net/
Docs: https://docs.omnileads.net/
Discord: OMniLeads Community :rocket::rocket:

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