OMniLeads is a full Open Source Contact Center solution. Under its GPL licenced version and 100% web, it allows to implement and manage a full Contact Center suite, inbound and outbound campaigns, preview and dialer, with access to advanced metrics, reports and KPIs, real-time supervision of agents and advanced QA functionalities of contacts and campaigns.
The last stable version is prepared to run on containers model, and supports plenty of cloud providers in the market, as well as on-premise scenarios. It can be trunked to any SIP/Asterisk-based PBX.
You can find more information in the links below, you are just at 1 click .
Yes! It is a full Contact Center suite that supports form creation, call disposition, database contact, postcall surveys, etc thru its Campaigns wizards. It can be trunked to FreePBX (or any Asterisk-based PBX) and it is available for community as it is based on Asterisk/kamailio frameworks.
We are working on having the documentation available in multiple languages, members of our community is helping us on this path. Hope we can translate all the needed staff soon!
Does it have popups to show agents information about the caller?
Yes. It has campaign name, callerID, contact information (if caller is reached in campaign database), geolocalization (if address is selected in campaign wizard with google maps api) and personalized context (i.e. info about previous attentions).
Is there a sizing guide based on calls per hour and number of agents?
We tested operation with 300-400 simultaneous calls and more than around 400 agentes without issues, but some use cases thru community show us 600 agent-peaks managing calls using All-In-Three architecture in podman (ansible/README.md · main · OMniLeads / OMniLeads Deploy Manager · GitLab).
Although we are working on performance tests to approach a benchmark, we create this project using a component-based arquitecture (microservices-oriented), so is our desire to escalate using orchestration tools. Architecture and components - Omnileads Docs
Is there a smart phone optimized version of the webRTC phone? The webpage would be too small on a smartphone screen.
No yet, but we are taking plenty of feature requests from community in order to materlize them, we are excited to have them all in backlog.
Still Zero external inversion, just our company moving from telephony integration services to a small software factory, putting our past contact center know how in progress and sharing our how-to for educational & businesses subjects
In the meantime, we created 2 addons as to keep the wheel rolling and maintain the project. Community and final prospects are expecting the rest of the channels to be delivered, so we are working hard for that in this last quarter!
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