OMniLeads is a full Open Source Contact Center solution. Under its GPL licenced version and 100% web, it allows to implement and manage a full Contact Center suite, inbound and outbound campaigns, preview and dialer, with access to advanced metrics, reports and KPIs, real-time supervision of agents and advanced QA functionalities of contacts and campaigns.
The last stable version is prepared to run on containers model, and supports plenty of cloud providers in the market, as well as on-premise scenarios. It can be trunked to any SIP/Asterisk-based PBX.
You can find more information in the links below, you are just at 1 click .
Discord: OMniLeads Community 🚀🚀
Is it compatible with FreePBX?
Is there interest in making this a FreePBX module? That would make it much easier for a broader population of FreePBX users to adopt.
FreePBX Module Generator - FreePBX OpenSource Project - Documentation
Is there a QM component where you can create evaluation forms and evaluate calls against them? Great work, it looks promising!
Yes! It is a full Contact Center suite that supports form creation, call disposition, database contact, postcall surveys, etc thru its Campaigns wizards. It can be trunked to FreePBX (or any Asterisk-based PBX) and it is available for community as it is based on Asterisk/kamailio frameworks.
How to install it: Files · main · OMniLeads / OMniLeads Deploy Manager · GitLab
Gitlab sources: OMniLeads / OMniLeads Web · GitLab
We are pushing last changes to have Whatsapp carriers available soon (GupShup, Twilio, Meta) as a new channel. We are proud and happy to contribute!!
Is the interface that agents and supervisors use available in English? Some of the documentation and pictures look language-blended.
Yes. Software is installed supporting English/Spanish/Portugues main languagges.
English documentation can be accesed thru here:
We are working on having the documentation available in multiple languages, members of our community is helping us on this path. Hope we can translate all the needed staff soon!
How will this project be monetized?
Honestly, we are newbies
Still Zero external inversion, just our company moving from telephony integration services to a small software factory, putting our past contact center know how in progress and sharing our how-to for educational & businesses subjects
In the meantime, we created 2 addons as to keep the wheel rolling and maintain the project. Community and final prospects are expecting the rest of the channels to be delivered, so we are working hard for that in this last quarter!
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