No Web GUI after registration / activation

[wolfsden3 (Rafa)]

I walked through registration / activation of the FreePBX installation in the WebUI I was testing and after it was successful I lost all web UI access.

It says: “ERR_CONNECTION_REFUSED”

Debian info:

Linux pbx-01 6.1.0-30-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.124-1 (2025-01-12) x86_64

I have ssh access to it w/root. Anyone have a quick troubleshooting tip to fix the web services?

Thanks!

[pramarajan (Ramarajan P)]

Hi @wolfsden3

It looks like the Apache2 service is not running on your system, or you are trying to access the wrong port that Apache is not listening on.

1.Check the Apache2 service status systemctl status apache2.service
2.If the Apache service is not running, start the service systemctl start apache2.service
3.Try to access the FreePBX UI and check the Apache logs tail -f /var/log/apache2/*

• If you don’t see any log entries, the request is not reaching Apache.
• This could mean a firewall is blocking the connection or you are trying to access the wrong port that Apache is not listening on

[ozarktech (Doug Kuhns)]

I had the same problem. Try this Launch of SNGDEB BETA ISO for Smoother FreePBX 17 Installations - #27 by penguinpbx

[wolfsden3 (Rafa)]

OK, looks like there’s a problem with SSL. When I do just http I get the GUI!

FreePBX Web Gui Domain Name

Same, I’m not an Ubuntu expert. It would be worth looking at alternative VPS providers that have either the option to upload an ISO or one that has a prebuilt FreePBX image for one click installs.

A user mentioned trying that in that post. Wild that SSL won’t work but that must mean I need to install one and there isn’t a default one installed.

Thanks all!

[wolfsden3 (Rafa)]

Greetings and thank you for your thoughts / assistance.

Apache seems to be running.

I’m going here: https://xxx.xxx.xxx.xxx/admin/config.php?display=sysadmin ← my public IP.

I stopped the firewall:

cd /var/lib/asterisk/bin
php fwconsole firewall stop

I then tried the web interface again and same error, connection refused.

I then turned the firewall back on

php fwconsole firewall start
Broadcast message from root@pbx-01 (somewhere) (Thu Mar  6 13:04:57 2025):

Firewall service now starting.

I’m at a bit of a loss. I had the box mostly configured just fine, connected to FlowRoute and I was troubleshooting why I couldn’t make an outbound call when I saw the register / activation then went through it not thinking much about it other than, maybe if it’s not “registered” some features don’t work. Right after I successfully registered the web interface would no longer load.

The Apache logs don’t reveal much at all. It’s a bit of a mess because I think it’s looking through gz compressed log files.

• New users can only apparently post one embedded picture at a time (what LOL).

Thanks for any assistance.