No Voicemail greeting message played - Solved!

Hi

I am using freepbx 2.2.1

I have my all extensions configured with voicemail (with the default voicemail greeting).

By default, after no answer/unavailable/busy, the call should go to the extensions voicemail.

In my case, after “no answer”, the call is blank and not playing the default voicemail message. After No Answer, the time when the voicemail message should be played, the call is showing as established and remains blank.

Can anyone please help me on this…

Many Thanks
vinod

Have you verified that a recording has been recorded and saved for the extension. Can you connect to voicemail from that extension and playback the greeting?

The lack of details is hurting helping you. You are also using a old version of FreePBX that is no longer being supported.

Please see: http://freepbx.org/forum/freepbx/installation/so-you-have-a-problem-and-want-help

Hi fskrotzki,

Thanks for your reply.

Have you verified that a recording has been recorded and saved for the extension.
I use the default FreePBX voicemail Unavailable message without any custom greeting recorded.

Can you connect to voicemail from that extension and playback the greeting?
Yes. I can login to the voicemail from that extension by dialing *97 or *98.

But the caller cannot reach to the extensions voicemail. i.e. the voicemail unavailable message is not played to caller.

On my other (voicemail working)Freepbx systems, the CLI shows…

Playing(…The Person at extn
Playing(…
Playing(…

WaitExtn

But the faulty server’s CLI is not showing like the one above

The reason for using FreePBX 2.2.1 is, the FreePBX backup taken is a 2.2 version.

There were some errors when restoring the 2.2 backup on the latest stable version. So I thought to restore it on a 2.2.1.

I’ve shown my CLI outputs, voicemail contexts & voicemail.conf below.

My CLI Output:

– Executing Macro(“SIP/2000-b790bda8”, “exten-vm|2001|2001”) in new stack
– Executing Macro(“SIP/2000-b790bda8”, “user-callerid”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “user-callerid: device 2000”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?report”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?start”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “REALCALLERIDNUM=2000”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “REALCALLERIDNUM is 2000”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “AMPUSER=2000”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “AMPUSERCIDNAME=2000”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?report”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “CALLERID(all)=2000 <2000>”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “REALCALLERIDNUM=2000”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “TTL: ARG1: 2001”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?continue”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “_TTL=64”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,21)
– Executing NoOp(“SIP/2000-b790bda8”, “Using CallerID “2000” <2000>”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “FROMCONTEXT=exten-vm”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “VMBOX=2001”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “EXTTOCALL=2001”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “CFUEXT=”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “CFBEXT=”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “RT=30”) in new stack
– Executing Macro(“SIP/2000-b790bda8”, “record-enable|2001|IN”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?2:4”) in new stack
– Goto (macro-record-enable,s,4)
– Executing DeadAGI(“SIP/2000-b790bda8”, “recordingcheck|20090203-204709|1233674229.7690”) in new stack
– Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
recordingcheck|20090203-204709|1233674229.7690: Inbound recording not enabled
– AGI Script recordingcheck completed, returning 0
– Executing NoOp(“SIP/2000-b790bda8”, “No recording needed”) in new stack
– Executing Macro(“SIP/2000-b790bda8”, “dial|30|tr|2001”) in new stack
– Executing DeadAGI(“SIP/2000-b790bda8”, “dialparties.agi”) in new stack
– Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
dialparties.agi: Starting New Dialparties.agi
dialparties.agi: priority is 1
dialparties.agi: Caller ID name is ‘2000’ number is '2000’
dialparties.agi: Methodology of ring is ‘none’
> dialparties.agi: USE_CONFIRMATION: ‘FALSE’
> dialparties.agi: RINGGROUP_INDEX: ‘’
– dialparties.agi: Added extension 2001 to extension map
– dialparties.agi: Extension 2001 cf is disabled
– dialparties.agi: Extension 2001 do not disturb is disabled
> dialparties.agi: extnum: 2001
> dialparties.agi: exthascw: 1
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
– dialparties.agi: dbset CALLTRACE/2001 to 2000
– AGI Script dialparties.agi completed, returning 0
– Executing Dial(“SIP/2000-b790bda8”, “SIP/2001|30|tr”) in new stack
== Everyone is busy/congested at this time (1:0/0/1)
– Executing GosubIf(“SIP/2000-b790bda8”, “0?docfu|1”) in new stack
– Executing GosubIf(“SIP/2000-b790bda8”, “0?docfb|1”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “Voicemail is 2001”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?s-CHANUNAVAIL|1”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “Sending to Voicemail box 2001”) in new stack
– Executing Macro(“SIP/2000-b790bda8”, “vm|2001|CHANUNAVAIL”) in new stack
– Executing Macro(“SIP/2000-b790bda8”, “user-callerid|SKIPTTL”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “user-callerid: 2000 2000”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?report”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “1?start”) in new stack
– Goto (macro-user-callerid,s,5)
– Executing NoOp(“SIP/2000-b790bda8”, “REALCALLERIDNUM is 2000”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “AMPUSER=2000”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “AMPUSERCIDNAME=2000”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?report”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “CALLERID(all)=2000 <2000>”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “REALCALLERIDNUM=2000”) in new stack
– Executing NoOp(“SIP/2000-b790bda8”, “TTL: 64 ARG1: SKIPTTL”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,21)
– Executing NoOp(“SIP/2000-b790bda8”, “Using CallerID “2000” <2000>”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “VMGAIN=”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “1?s-CHANUNAVAIL|1”) in new stack
– Goto (macro-vm,s-CHANUNAVAIL,1)
– Executing Macro(“SIP/2000-b790bda8”, “get-vmcontext|2001”) in new stack
– Executing Set(“SIP/2000-b790bda8”, “VMCONTEXT=default”) in new stack
– Executing GotoIf(“SIP/2000-b790bda8”, “0?200:300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing NoOp(“SIP/2000-b790bda8”, “”) in new stack
– Executing VoiceMail(“SIP/2000-b790bda8”, “[email protected]|u”) in new stack
== Spawn extension (macro-vm, s-CHANUNAVAIL, 2) exited non-zero on ‘SIP/2000-b790bda8’ in macro ‘vm’
== Spawn extension (macro-vm, s-CHANUNAVAIL, 2) exited non-zero on ‘SIP/2000-b790bda8’ in macro ‘exten-vm’
== Spawn extension (macro-vm, s-CHANUNAVAIL, 2) exited non-zero on ‘SIP/2000-b790bda8’

Voicemail Context:

[macro-exten-vm]
exten => s,1,Macro(user-callerid)

exten => s,n,Set(FROMCONTEXT=exten-vm)
exten => s,n,Set(VMBOX=${ARG1})
exten => s,n,Set(EXTTOCALL=${ARG2})
exten => s,n,Set(CFUEXT=${DB(CFU/${EXTTOCALL})})
exten => s,n,Set(CFBEXT=${DB(CFB/${EXTTOCALL})})
exten => s,n,Set(RT=${IF($[$["${VMBOX}"!=“novm”] | $[“foo${CFUEXT}”!=“foo”]]?${RINGTIMER}:"")})
exten => s,n,Macro(record-enable,${EXTTOCALL},IN)

exten => s,n,Macro(dial,${RT},${DIAL_OPTIONS},${EXTTOCALL})
exten => s,n,GosubIf($[$["${DIALSTATUS}"=“NOANSWER”] & $[“foo${CFUEXT}”!=“foo”]]?docfu,1) ; check for CFU in use on no answer
exten => s,n,GosubIf($[$["${DIALSTATUS}"=“BUSY”] & $[“foo${CFBEXT}”!=“foo”]]?docfb,1) ; check for CFB in use on busy
exten => s,n,NoOp(Voicemail is ‘${VMBOX}’)
exten => s,n,GotoIf($["${VMBOX}" = “novm”]?s-${DIALSTATUS},1) ; no voicemail in use for this extension
exten => s,n,NoOp(Sending to Voicemail box ${EXTTOCALL})
exten => s,n,Macro(vm,${VMBOX},${DIALSTATUS})

; Try the Call Forward on No Answer / Unavailable number
exten => docfu,1,Set(RTCFU=${IF($["${VMBOX}"!=“novm”]?${RINGTIMER}:"")})
exten => docfu,n,Dial(Local/${CFUEXT}@from-internal/n,${RTCFU},${DIAL_OPTIONS})
exten => docfu,n,Return

; Try the Call Forward on Busy number
exten => docfb,1,Set(RTCFB=${IF($["${VMBOX}"!=“novm”]?${RINGTIMER}:"")})
exten => docfb,n,Dial(Local/${CFBEXT}@from-internal/n,${RTCFB},${DIAL_OPTIONS})
exten => docfb,n,Return

; Extensions with no Voicemail box reporting BUSY come here
exten => s-BUSY,1,NoOp(Extension is reporting BUSY and not passing to Voicemail)
exten => s-BUSY,n,Playtones(busy)
exten => s-BUSY,n,Busy(20)

; Anything but BUSY comes here
exten => _s-.,1,Playtones(congestion)
exten => _s-.,n,Congestion(10)

[macro-vm]
exten => s,1,Macro(user-callerid,SKIPTTL)
exten => s,n,Set(VMGAIN=${IF($[“foo${VM_GAIN}”!=“foo”]?“g(${VM_GAIN})”:"")})
;
; If BLKVM_OVERRIDE is set, then someone told us to block calls from going to
; voicemail. This variable is reset by the answering channel so subsequent
; transfers will properly function.
;
exten => s,n,GotoIf($[“foo${DB(${BLKVM_OVERRIDE})}” != “fooTRUE”]?s-${ARG2},1)
;
; we didn’t branch so block this from voicemail
;
exten => s,n,Noop(CAME FROM: ${NODEST} - Blocking VM cause of key: ${DB(BLKVM_OVERRIDE)})

exten => s-BUSY,1,NoOp(BUSY voicemail)
exten => s-BUSY,n,Macro(get-vmcontext,${ARG1})
exten => s-BUSY,n,Voicemail(${ARG1}@${VMCONTEXT}|${VM_OPTS}b${VMGAIN}) ; Voicemail Busy message
exten => s-BUSY,n,Goto(exit-${VMSTATUS},1)

exten => s-DIRECTDIAL,1,NoOp(DIRECTDIAL voicemail)
exten => s-DIRECTDIAL,n,Macro(get-vmcontext,${ARG1})
exten => s-DIRECTDIAL,n,Voicemail(${ARG1}@${VMCONTEXT}|${VM_OPTS}${VM_DDTYPE}${VMGAIN})
exten => s-DIRECTDIAL,n,Goto(exit-${VMSTATUS},1)

exten => _s-.,1,Macro(get-vmcontext,${ARG1})
exten => _s-.,n,Voicemail(${ARG1}@${VMCONTEXT}|${VM_OPTS}u${VMGAIN}) ; Voicemail Unavailable message
exten => _s-.,n,Goto(exit-${VMSTATUS},1)

exten => o,1,Background(one-moment-please) ; 0 during vm message will hangup
exten => o,n,GotoIf($[“x${OPERATOR_XTN}”=“x”]?nooper:from-internal,${OPERATOR_XTN},1)
exten => o,n(nooper),GotoIf($[“x${FROM_DID}”=“x”]?nodid)
exten => o,n,Dial(Local/${FROM_DID}@from-pstn)
exten => o,n,Macro(hangup)
exten => o,n(nodid),Dial(Local/[email protected])
exten => o,n,Macro(hangup)

exten => a,1,Macro(get-vmcontext,${ARG1})
exten => a,n,VoiceMailMain(${ARG1}@${VMCONTEXT})
exten => a,n,Hangup

exten => exit-FAILED,1,Playback(im-sorry&an-error-has-occured)
exten => exit-FAILED,n,Hangup()

exten => exit-SUCCESS,1,Playback(goodbye)
exten => exit-SUCCESS,n,Hangup()

exten => exit-USEREXIT,1,Playback(goodbye)
exten => exit-USEREXIT,n,Hangup()

exten => t,1,Hangup()

voicemail.conf:

[general]
#include vm_general.inc
#include vm_email.inc
[default]
2000 => 0000,viva,attach=yes|saycid=yes|envelope=yes|delete=no
2001 => 0000,viva,attach=yes|saycid=yes|envelope=yes|delete=no

Many Thanks
Vinod

When i was looking at the directories, i was stunned to see no voicemail directory inside /var/spool/asterisk/.

I think this must be the cause for my voicemail issue.

Before I started face this issue,I have restored my configuration backup on a newly installed Freepbx 2.2.1. The backup taken contains only the “System Configuration” and not the “Voicemail”, “System Recordings”, “CDR” and “Operator Panel”.

Will this caused the problem?

If so, how do i make asterisk to create the Voicemail directory and other sub-directories inside it.

Thanks in advance.

Kind Regards
Vinod

Finally i came up with a solution.

I manually created the voicemail directory and changed the ownership to asterisk using

chown -R asterisk:asterisk /var/spool/asterisk/voicemail

Now everything works fine.

The Sub-directories are created automatically when calling by asterisk then.

Thanks & Regards
Vinod

Dial *97 to access to My Voicemail. After inserted the password,
as soon as you start hearing the operator voice press " 0 " and follow the propmts to record your personal message

1 for unavailable message
2 for busy message
3 for your name
4 for temporary greeting