No Templates or Phone models available to select

Commercial Modules
1

Hello,

PBX Firmware:5.211.65-21
PBX Service Pack:1.0.0.0
EPM 2.11.0.2.00

While adding additional extensions I’ve encountered an error where I can no longer select a template or model after I select Brand. On extensions already created I can select model and see all the choices. However new extensions, I select Brand, and suddenly Template and Model pick windows become very small because there is nothing to select from.

I needed to add a template for an Aastra 6757i and there may have been a glitch because it almost appeared that I had two windows loading the new template. It’s the only thing that appeared odd and I had added a few mitel and polycom previously with no problems.

I was thinking about forcing a download and reinstall if that would help and I wouldn’t lose all my configs.

Thank you for any help,

2

If anybody else runs into this… Export each template and extension mapping, uninstall EPM, reinstall EPM, import templates and extension mappings. Seems to have fixed the problem. Oh, almost forgot, I deleted the contents of the tftp directory before reinstalling EPM so I had to download firmware for the phones so I could complete adding the new ones.