No Softphone in preferences "Defualt call device"

Hi all, I’ve installed Zulu Client and logged in with a user, but there is only one option “Desktop(IP Phone)” to select

and after select it and try to make call, I see a green bar on top of screen that notifies
“call originated to 9525 - dismissing in 5” and count dwoning in 5 second and nothing to happen and call would be hanged up without any ring tone ( No actually call created) on distination number.

In Zulu_out.log I see the following logs

2020-02-28 11:57 +01:00: [2020-2-28 11:57:25.294] [INFO] console - Client WSServer is listening on 0.0.0.0 on port 8002
2020-02-28 11:57 +01:00: [2020-2-28 11:57:25.342] [INFO] console - Mediasoup server rtcMinPort: 40000
2020-02-28 11:57 +01:00: [2020-2-28 11:57:25.342] [INFO] console - Mediasoup server rtcMaxPort: 59999
2020-02-28 11:57 +01:00: [2020-2-28 11:57:25.372] [INFO] console - Zulu Has Started
2020-02-28 11:57 +01:00: [ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
[ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
2020-02-28 11:57 +01:00: [ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
2020-02-28 11:57 +01:00: [ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
2020-02-28 11:57 +01:00: [ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
[ ‘This API is using a deprecated version of Swagger! Please see Home · swagger-api/swagger-core Wiki · GitHub for more info’ ]
2020-02-28 11:57 +01:00: [2020-2-28 11:57:29.603] [INFO] console - GHO2bgT0ff7fQ1t0yq4gcA== has successfully authenticated as user 9535
2020-02-28 11:57 +01:00: [2020-2-28 11:57:29.604] [INFO] console - Chat connection open {“id”:“11”,“auth”:“1”,“authid”:null,“username”:“9535”,“description”:“Automatisch generierter Benutzer zu neuem Nebenstellengerät”,“default_extension”:“9535”,“primary_group”:null,“permissions”:null,“fname”:"",“lname”:"",“displayname”:“Alireza Shokoienia Zulu",“title”:"",“company”:"",“department”:"",“language”:null,“timezone”:null,“dateformat”:null,“timeformat”:null,“datetimeformat”:null,“email”:"[email protected]”,“cell”:"",“work”:"",“home”:"",“fax”:""}
2020-02-28 12:02 +01:00: [2020-2-28 12:02:16.053] [INFO] console - Removed session from collection {“id”:“11”,“auth”:“1”,“authid”:null,“username”:“9535”,“description”:“Automatisch generierter Benutzer zu neuem Nebenstellengerät”,“default_extension”:“9535”,“primary_group”:null,“permissions”:null,“fname”:"",“lname”:"",“displayname”:“Alireza Shokoienia Zulu",“title”:"",“company”:"",“department”:"",“language”:null,“timezone”:null,“dateformat”:null,“timeformat”:null,“datetimeformat”:null,“email”:"[email protected]”,“cell”:"",“work”:"",“home”:"",“fax”:""}
2020-02-28 12:02 +01:00: [2020-2-28 12:02:53.108] [INFO] console - +JyT6FVHURSBwFQuDLSlEA== has successfully authenticated as user 9535
2020-02-28 12:02 +01:00: [2020-2-28 12:02:53.108] [INFO] console - Chat connection open {“id”:“11”,“auth”:“1”,“authid”:null,“username”:“9535”,“description”:“Automatisch generierter Benutzer zu neuem Nebenstellengerät”,“default_extension”:“9535”,“primary_group”:null,“permissions”:null,“fname”:"",“lname”:"",“displayname”:“Alireza Shokoienia Zulu",“title”:"",“company”:"",“department”:"",“language”:null,“timezone”:null,“dateformat”:null,“timeformat”:null,“datetimeformat”:null,“email”:"[email protected]”,“cell”:"",“work”:"",“home”:"",“fax”:""}
2020-02-28 12:06 +01:00: [2020-2-28 12:06:34.543] [INFO] console - Initiating Call from 9535 to 9525
2020-02-28 12:06 +01:00: [2020-2-28 12:06:34.688] [WARN] console - Rejecting call notification to client as no variables were set for the notification to 9535
2020-02-28 12:06 +01:00: [2020-2-28 12:06:34.766] [INFO] console - Sending missedCall push notification to 9525
2020-02-28 12:07 +01:00: [2020-2-28 12:07:00.585] [INFO] console - Initiating Call from 9535 to 9525
2020-02-28 12:07 +01:00: [2020-2-28 12:07:00.709] [WARN] console - Rejecting call notification to client as no variables were set for the notification to 9535
2020-02-28 12:07 +01:00: [2020-2-28 12:07:00.772] [INFO] console - Sending missedCall push notification to 9525
2020-02-28 12:08 +01:00: [2020-2-28 12:08:51.165] [INFO] console - Initiating Call from 9535 to 9525
2020-02-28 12:08 +01:00: [2020-2-28 12:08:51.300] [WARN] console - Rejecting call notification to client as no variables were set for the notification to 9535
2020-02-28 12:08 +01:00: [2020-2-28 12:08:51.416] [INFO] console - Sending missedCall push notification to 9525
2020-02-28 12:09 +01:00: [2020-2-28 12:09:50.428] [INFO] console - Initiating Call from 9535 to 9525
2020-02-28 12:09 +01:00: [2020-2-28 12:09:50.547] [WARN] console - Rejecting call notification to client as no variables were set for the notification to 9535
2020-02-28 12:09 +01:00: [2020-2-28 12:09:50.607] [INFO] console - Sending missedCall push notification to 9525

I think, it depends on the selected device, that is there is no approperated device has been selected and there is no other selection.

Anyone can help me, what is my mistake? how can I solve this issue?
Thanks in advanced

@shokoienia,

Normally this happens if you haven’t enabled WS and WSS in the PJSIP settings.

There are full instructions for Zulu Server installation on the wiki at https://wiki.freepbx.org/display/ZU/Zulu+3+Server+Installation

If you have any further trouble, you can reach out to support at support.sangoma.com.

1 Like

Thank you David, Greate help.

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