No Calls in CDR after June 24th

[paulv]

Thanks in advance for your attention.

This is not an urgent matter, but it is an irritating one.

I have been using Astersisk@Home/Trixbox/FreePBX since 2004 in my law office. Can’t tell you how thankful I am for the product.

I am a lawyer with a tech fascination that is matched only by my tech disability.

Recently a dispute arose with a client over whether the client had called on a certain date. One of our paralegals asked me to check the CDR, which is something I have only done a few times in the past.

So when I checked, I learned that the last call in the records was Sat, 24 Jun 2023 13:58. Nothing in the CDR after that date, although we take and make dozens of calls every day.

I am the only one here who fools with FreePBX and I didn’t (deliberately) change anything.

Incoming calls are by PSTN to a Grandstream gateway and calls go out over Flowroute VOIP.

Any help will be greatly appreciated.

Thanks,

Paul

[Charles_Darwin]

What version of freePBX are you using? 16, 15 or 14…or older?
Have you upgraded your system in June?

[paulv]

Charles_Darwin:

I did upgrade to FreePBX 16.0.40.7 and it very well may have been in June.

[lgaetz (Lorne Gaetz)]

There was a bug published to the CDR module back around then that affected some systems. Check advanced settings and ensure that “Enable CDR Logging” is enabled.

[paulv]

THANKS! Problem solved. “Enable CDR Logging” was toggled off. Back in business…