I have a new Sangoma FreePBX appliance 60 that was purchased for our client. I have done the initial configuration on it and purchased the commercial endpoint manager module. The eth0 port is set up on the data network and the eth1 network is set up for the voice vlan. I’ve set up the DHCP server on the voice vlan to point the TFTP at the appliance and that is all working. The phones boot and download firmware and do what they’re supposed to.
The phones are polycom - most are IP550s with a mix of some lower end models of VVX phones. Right now I have my own IP550 and an IP501 configured on the system using PJSIP extensions. They boot as they’re supposed to and get the time and everything.
I can access voicemail with *98 but after the phone has been playing prompts for about 30 seconds to a minute the phone hangs up. Looking at the asterisk command line it still thinks the phone is on the call as it is continuing to play prompts even though the phone has hung up.
pjsip show endpoints show both endpoints as unavailable. If I call each extension from the opposite phone I get the unavailable voicemail greeting.
Not sure I understand why this is happening … everything is new out of the box - the phones are freshly formatted as well.
I don’t know if I get any included install or setup support with a brand new appliance but that would be helpful as well.