Need to play greeting when someone picks up the receiver for abandoned calls

Tags: #<Tag:0x00007f702839ce30>

(FAK) #1

hi guys,

Is there any way that when my agent picks up the phone receiver they can listen a greeting like “you have 4 missed calls”

How can I implement this ?

(Itzik) #2


You’d need to use a hangup handler which will determine if the call was answered, missed, left VM etc.
Then it’ll store the necessary data in a DB

You’ll have to setup the phone in hotline mode to dial a custom context which will look up the data and play back to the user.

If you are asking me, I think that an email or an application that feeds them the data makes more sense…

(FAK) #3

ok let’s talk about the email or an application. how can we get this data there ?

(Itzik) #4

You’ll either have to use a hangup handler to write to a DB/send emails, or AMI/ARI.

(FAK) #5

but I need this on run time not on hangup