Need to play greeting when someone picks up the receiver for abandoned calls

configuration
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(FAK) #1

hi guys,

Is there any way that when my agent picks up the phone receiver they can listen a greeting like “you have 4 missed calls”

How can I implement this ?


(Itzik) #2

Complicated.

You’d need to use a hangup handler which will determine if the call was answered, missed, left VM etc.
Then it’ll store the necessary data in a DB

You’ll have to setup the phone in hotline mode to dial a custom context which will look up the data and play back to the user.

If you are asking me, I think that an email or an application that feeds them the data makes more sense…


(FAK) #3

ok let’s talk about the email or an application. how can we get this data there ?


(Itzik) #4

You’ll either have to use a hangup handler to write to a DB/send emails, or AMI/ARI.


(FAK) #5

but I need this on run time not on hangup