Need help configuring Sangoma S500 for Vitelity

Sangoma Hardware Phones
1

Hello everyone! Most of our phones are setup on FreePBX but I have an employee that is remote and instead of configuring the phone with a VPN certificate - I would like to configure the phone so it reports to Vitelity instead of a FreePBX system. I have created a sub account on Vitelity user portal. The below is how I currently have the phone setup but it keeps saying register failed. I’m not sure if I have the information correct or not and need a bit of guidance.

Primary SIP Server: vitelity.net
SIP User ID: I put the name of the sub account that I created in this field
Authenticate ID: I put the name of the sub account that I created in this field
Authenticate Password: I put the password that was generated for this sub account from Vitelity

Any help would be greatly appreciated!

2

That would be better answered by Vitelity, there are examples ontheirwebsite. Make sure they have their local router/modem set correctlyfor SIP fotwarding1

3

Looks like the issue was on Vitelity’s side although they didn’t go into too much detail. The phone is now registered. The Primary SIP Server should be set to inbound41.vitelity.net

4

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