Hello everyone! Most of our phones are setup on FreePBX but I have an employee that is remote and instead of configuring the phone with a VPN certificate - I would like to configure the phone so it reports to Vitelity instead of a FreePBX system. I have created a sub account on Vitelity user portal. The below is how I currently have the phone setup but it keeps saying register failed. I’m not sure if I have the information correct or not and need a bit of guidance.
Primary SIP Server: vitelity.net
SIP User ID: I put the name of the sub account that I created in this field
Authenticate ID: I put the name of the sub account that I created in this field
Authenticate Password: I put the password that was generated for this sub account from Vitelity
Any help would be greatly appreciated!