Have a PBXAct appliance with a handful of Sangoma P310 series phones. Out of the say 20 extensions only two of them apparently have MWI issues.
Now when I called and tested leaving voicemails the light came on instantly. However these two users keep saying they don’t get an alert that they have a voicemail until “days” later. When I tested it was instant.
Any ideas for what could possibly cause delays in getting a visual notification? I would assume but hard to test, that if they were to call their voicemail directly since it pulls the voicemail from the PBX Server via the voicemail service in that case that there would be no delay and that its just simpily a delay in their indication light on the phone.
Not sure how to diagnose… Thanks