threeeye
(threeeye)
August 23, 2017, 11:57pm
1
Hi guys,
How do I change the ring to MoH from the IVR in incoming calls?
example: I call in (not ext>ext), I get the IVR, when I press 1 (for John Doe) I want to hear the MoH, not the ring, but if I call ext 101 (John Doe) from ext 102 (Jane Smith) I want a ring…
Thanks for the help
lzcantrell
(Luke Cantrell)
August 24, 2017, 1:11am
2
Are you using queues or ring groups in the IVR?
lzcantrell
(Luke Cantrell)
August 24, 2017, 1:26am
4
Try putting whatever extension you want to ring in a que. Then link that que to “1” in the IVR
threeeye
(threeeye)
August 24, 2017, 3:12pm
5
I have about 25 extensions, do I need to have 25 ques?
cynjut
(Dave Burgess)
August 24, 2017, 3:48pm
6
You have 25 options on your IVR? That seems a bit excessive.
I don’t think I understand how your system is set up. Perhaps a little more detail will help us to understand what it is you really want.
threeeye
(threeeye)
August 27, 2017, 3:14pm
8
Plus, I want the MoH to be played instead of ring when someone “Direct Dials” from the IVR to any extension
cynjut
(Dave Burgess)
August 28, 2017, 2:34pm
9
I doubt it, since this is considered a “local call”. If you set it up to do this, you’d have MOH getting played on your local calls as well.