We will have 2 separate DIDs for 2 companies running off same PBXact. Each is routed to a separate Queue and i want to have two Buttons that ring/light up according to the inbound queue. So, if queue 1 rings, i want a button called ‘company 1’ (or ‘company 2’ if queue 2 rings) to sound and light up so the receptionist knows what company they are answering for. I realize i can prepend a label to caller Id but i would like to have a more visual way (i.e. separate phone buttons) of identifying the inbound call queues.
Tried this using virtual extensions and blf but that doesn’t seem to work. Do we have to burn separate SIP accounts for each queue on all the receptionist phones we want to use this on? We have 3 receptionist S505 phones - id hate to think we have to burn 6 SIP accounts just to make this work.