Multiple records in CDR and queue report

General Help
1

Hi,
I have one issue in my pbx system. showing 2 to 3 entries in CDR for same call. same 2 to 3 entries coming in queue report as well.

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In the above screen shot we can see same call having three entries, first and second entry showing abandon and third entry showing answered in queue report. so total 3 entries showing in queue report.
Like this i have more than 50 calls showing abandoned status in queue report.

Can anyone suggest what causing this issue.

2

This is not an issue. This is because I suspect you have three agents in the queue so one entry for each agent that’s supposed to take the call.

3

Ok but how come three entries coming in queue report

4

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