Hello,
i’ve configured 2 asterisk extensions which allow an agent to Login or Logout from all the Queues are available on the PBX.
It is very handy when your Box has lots of queues. (Of course the numbers can be changed to anything)
For Login a user dials 9998
exten => 9998,1,Answer
exten => 9998,2,Set(QEXT1=${CALLERID(number)})
exten => 9998,3,MYSQL(Connect connid localhost USER PASS asterisk)
exten => 9998,4,MYSQL(Query resultid ${connid} SELECT\ DISTINCT\ ‘id’\ FROM\ ‘queues’)
exten => 9998,5,MYSQL(Fetch foundRow ${resultid} id)
exten => 9998,6,GotoIf($["${foundRow}" = “1”]?7:9)
exten => 9998,7,AddQueueMember(${id}|Local/${QEXT1}@from-internal/n)
exten => 9998,8,Goto(5)
exten => 9998,9,MYSQL(Clear ${resultid})
exten => 9998,10,MYSQL(Disconnect ${connid})
exten => 9998,11,Playback(agent-loginok)
exten => 9998,12,Hangup
For Logout a user dials 9997
exten => 9997,1,Answer
exten => 9997,2,Set(QEXT1=${CALLERID(number)})
exten => 9997,3,MYSQL(Connect connid localhost USER PASS asterisk)
exten => 9997,4,MYSQL(Query resultid ${connid} SELECT\ DISTINCT\ ‘id’\ FROM\ ‘queues’)
exten => 9997,5,MYSQL(Fetch foundRow ${resultid} id)
exten => 9997,6,GotoIf($["${foundRow}" = “1”]?7:9)
exten => 9997,7,RemoveQueueMember(${id}|Local/${QEXT1}@from-internal/n)
exten => 9997,8,Goto(5)
exten => 9997,9,MYSQL(Clear ${resultid})
exten => 9997,10,MYSQL(Disconnect ${connid})
exten => 9997,11,Playback(agent-loggedoff)
exten => 9997,12,Hangup
If you have any questions you can contact me: e-mail:
[email protected]