have a few clients reporting in today that they cannot retrieve visual voicemail or park calls on digium phones (sangoma D series).
when trying to park a call the client reports it does nothing and the screen says " Request failed, please try again"
I’ve set up a test D62 phone in my office, connected it to their phone system using EPM and the built in OpenVPN.
When I place a test call and then try to park it the screen just show’s “loading” and then eventually goes back to the main screen.
If I try to access the parking lot when the phone is idle, same issue.
I specifically set up a test phone from my office and used the OpenVPN connection to eliminate it being an issue on their network/firewall etc…
Likewise when the phone is idle and I try to retrieve VM, it just stalls on the “loading” screen and eventually goes back to the main idle screen of the phone. This happens both at the client location and on my test phone from my office.
Ok, apparently that wasn’t the fix… Half the phones work now and half don’t. The one’s that don’t work all exhibit the same behavior, when trying to view the parking lot or park a call “Request Failed, please try again”
So again I’m getting complaints this morning from some clients that had the automatic updates for critical security issues turned on.
Over the weekend they were updated to Phone Apps 15.0.20 and the phone apps on D series phones stopped working. I down graded phone apps to 188.8.131.52 and after applying the change, FreePBX Framework reports 184.108.40.206 is installed and needs to be upgraded to 220.127.116.11 (the same version).
At this point phone apps still does not work. So I upgrade phone apps back to 15.0.20, then apply. Then re-install FreePBX Framework to 18.104.22.168 and apply and the apps work again.